Zoom Phone Specialist

2 weeks ago

Bengaluru, Karnataka, India Prudentica Consulting Llp Full time ₹ 15,00,000 - ₹ 28,00,000 per year

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms.

1. Zoom Phone Specialist Responsibilities:

  • Configure and deploy Zoom Phone for global clients (multi-site, multi-location).
  • Manage call queues, auto-attendants, user provisioning, and routing.
  • Handle number porting, SIP trunk setup, and E911 compliance.
  • Support Zoom Rooms, desk phones, and hybrid PBX integrations.
  • Analyze call logs and resolve VoIP or call quality issues.

Key Skills:

  • 2 to 4+ years of Zoom Phone or equivalent UCaaS experience (e.g., RingCentral, Microsoft Teams, Cisco Webex).
  • Solid understanding of SIP, VoIP, routing, and telephony basics.
  • Hands-on experience with Zoom Admin Portal.
  • Zoom Phone certification (preferred).
  • Experience with PBX integrations (Asterisk/Cisco) is a plus.

2. Zoom Contact Center Specialist Responsibilities:

  • Design and implement Zoom Contact Center flows, routing, queues, and IVRs.
  • Configure agent skills, hours of operation, and escalation paths.
  • Customize dashboards and real-time analytics.
  • Conduct training for supervisors and agents.
  • Work with CRM or third-party integrations (Salesforce, ServiceNow, etc.).

Key Skills:

  • 25+ years in cloud contact center platforms (Zoom Contact Center, NICE, Genesys, Amazon Connect, etc.).
  • Hands-on experience with Zoom CC flow builder.
  • Good understanding of ACD, IVR, call routing, and reporting.
  • API/Integration knowledge is a bonus.
  • Zoom Contact Center certification (preferred).

Additional Requirements

  • Strong communication and documentation skills.
  • Ability to manage remote clients and projects independently.
  • Available to work in US time zone, preferably 8AM to 4 PM Eastern.
  • Zoom Certifications or any UC/CC certifications will be a strong advantage.

Perks & Benefits (Full-Time)

  • 100% remote work
  • Performance-based incentives
  • Certification sponsorship
  • Opportunity to work with global clients

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