
Front Office Executive
2 weeks ago
Graduates fresher / 1 years experience can share the profile to
Role & responsibilities
- OPD Management and Consultants Coordination.
- Registration and billing
- Telephone operations.
- Appointment and Scheduling.
- Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
- Information delivery
- Supervising the Reception- by handling queries, enquiries and lab reports
- Update of Contact details of consultants/ star dials and extension numbers
- Preparing Indent of Consultant Chambers.
- Compiling FOS data and sending it to the concerned OPD executive who is in charge of consolidating data
- Issuing Keys & Lockers of the drawers.
- Supervising and checking of daily MIS before sending it.
- Service recovery in that Area.
- Training of the HIS modules in front office with the power users.
- Maintaining attendance, leave & delays in absenteeism of the Consultants.
- Giving on-the-job training.
- Room Readiness.
- Inventory of the stationery.
- Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin, IT)
- Handles patient grievances (regarding waiting period for the Drs and non availability of appointments)
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