executive n

7 days ago

Chennai, Tamil Nadu, India Asian Paints Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
External Job Description

Job Purpose

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Business Responsibility Areas


• Monitoring daily updates of all activities on the Paint Assist app.


• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).


• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives


• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)


• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE


• Handling escalated customer & dealer complaints ensuring high satisfaction scores


• Executing business generation initiatives in the assigned territory to generate business


• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.


• Provide guidance to customer associates for pitching & conversion of focus products at the sites.


• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.


• Monitoring all ongoing / WIP sites to ensure on time work completion.

Qualifications


• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)


• Minimum of 50% marks throughout education without any backlogs

Previous Experience

1-2 years of experience in sales function in any organization


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