NOC Engineer

We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. 

In this role, you will be focused on monitoring and working with product teams. You'll work closely with our SRE (Site Reliability Engineering) team, Product Engineering team, Network Deployment team and with various vendors and partners to maintain and improve our product standards. This role ensures the maximum uptime performance, and security of critical systems and services. This is a highly visible position that requires deep technical understanding of infrastructure, networking (physical), and basic experience with data analysis.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). 

Responsibilities

• Monitor for network and product issues working with Infrastructure, Network, and SRE teams to support the day-to-day health of our inhouse apps.
• Identify and respond to incident, outage and performance issues to ensure data center and network availability through proactive support and remote coordination.
• Perform first level of troubleshooting of issues by following SOPs, and helping to coordinate and track tasks with remote hands/contractors (e.g. hardware support/check cabling).
• Conduct root cause analysis for recurring issues and recommend preventive measures.
• Creating and maintaining documentation related to SOPs and participating in development and refinement of monitoring best practices.
• Support and reconfigure network infrastructure where required.
• Use tools like JIRA to update task status and progress reports.
• Providing feedback to internal teams to support internal tools and external vendor partnerships.

Required Experience

• English language proficiency (written and verbal) is mandatory
• Over 3-5 years of experience in a technical support, IT operations, or data center environment 
• Exposure to basic networking concepts (cabling, ports, troubleshooting). Experience with Juniper, Cisco and DWDM network equipment
• Familiarity with Linux-based systems and command-line tools
• Experience working with or coordinating third-party contractors (e.g. remote hands, guiding field engineers)
• Familiarity with work required to stand up infrastructure in remote colocation facilities
• Experience running and improving operational processes.
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Incident management

Bonus Points

• Linux certifications (RHCSA etc.)
• Network certifications (CCNA, JNCIA or higher)
• Configuration management systems such as Saltstack, Chef, Puppet or Ansible
• Scripting or software development experience in Bash, Python or Go-lang
• Familiarity with load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
• Experience in working within a large scale SaaS vendor

#LI-Hybrid

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 40 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.