Communications Trainer-Gurgaon

2 weeks ago

Gurgaon, Haryana, India Spes Manning Solutions LLP Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role and Key Responsibilities:

  • Build and sustain professional and communication skills for advisors in NHT.
  • Undergo TTT certification and thereafter deliver NH Training to NHT batches.
  • Identify learning needs of agents, other learners, and business as a learning consultant.
  • Design training curriculum using the principles of Instructional Design.
  • Work closely with the FS V&A team to use materials (e.g., recorded calls) from the floor in training and to customize training according to the project/process.
  • Observe and evaluate trainee performance during real-time training sessions.
  • Track and maintain trainee attendance and trainee certification records for audit purposes.
  • Initiate and participate in projects of the team and department.
  • Conduct refresher or stratified training batches on NHT modules.
  • Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational).
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
  • When not involved in batches, be willing to support the National Command Center with language assessments for hiring.
  • Maintain key MIS related to all the above activities.
  • Excellent communication skills (6.5 on CAT) This is essential for candidates to move to the next level of interviews.
  • Good facilitation skills.
  • Proficient with MS Office.

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