Associate - CRM Content

3 days ago

Hyderabad, Telangana, India Entain Full time ₹ 5,00,000 - ₹ 10,00,000 per year

The CRM Content Associate is an integral part of the Hyderabad Marketing Operations team, within the United States (BetMGM) region.

In this role, you will be responsible for utilizing the internal tools available to fulfil promotional content campaigns in a timely manner. This includes content activities such as creating landing pages, promo pages, thumbnails, banners and teasers, etc.

You`ll play a pivotal role in working along with cross-functional teams to execute key processes, manage projects, and ensure the smooth day-to-day operations of our business.

In this role, you`ll be known for your organizational planning skills, attention to detail, strong work ethic and team collaboration skills.

What you will do

  • Collaborate with the Marketing Operations team and key business stakeholders to meet the day-to-day business requirements. This will involve working closely with:
    • Proposition
    • Content
    • Operations
  • You`ll ensure that all campaign builds are executed within the defined SLAs, while maintaining quality and minimizing errors
  • Responsible for internal QA, and ensuring a smooth player journey / experience onsite
  • Communicate effectively with team members and stakeholders to provide updates, gather feedback, and address content related issues
  • You`ll provide regular updates to the Team Lead on any issues or procedural improvements
  • Support the Content team with Sitecore template builds and various optimization tasks
  • Support the Operations team on operational escalations, regular promotional builds, and internal queries in a timely fashion
  • Follow up on related incidents and alert the relevant teams when an incident needs to be raised
  • Contribute ideas and suggestions for process improvements, efficiency gains, and Sitecore related enhancements
  • Ensuring the Daily Task Sheets are up-to date

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