Eligibility Representative

5 days ago

Bengaluru, Karnataka, India Cigna Healthcare Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Enrollment Representative Job Description

(Job Code: P01044)

Role Summary

The Enrollment Representative is responsible for processing requests from clients to set up or update customer information/manual eligibility data requests both manually and electronically.  This involves both data entry and updating existing electronic eligibility and online enrollment (OLE) accounts.  This position is critical role in providing high quality and accurate results as the data entry provides ID cards and benefit coverage to Cigna customers.

Responsibilities

  • Process inbound client requests to enroll new membership, make edits to existing or process terminations to existing membership
  • Process transactions on fallout reports using specific work instructions for each of the various reports
  • Perform research to identify and resolve inconsistencies in eligibility data through individual analysis
  • Assist in the client set up for electronic eligibility and online enrollment tools, following specific work instructions and guidelines provided by internal resources
  • Assist with testing as needed; input enrollment in to test environment and process enrollment examples and provide input during testing on the outcome
  • Additional responsibilities as assigned

Expectations

  • Assess the inbound request/files and complete the data entry into Diamond following work instructions with accuracy and speed
  • Conduct Iteam loads, MTRs, and BOTS to assist with OLE and Electronic eligibility needs
  • Process MBA enrollments at point of VOB/GOP submission
  • Assist with Middle East enrollment as identified
  • Load and test enrollments per examples provided in test/UAT environment
  • Communicate with all necessary internal and external business partners in a professional manner in a variety of communication styles (i.e. e-mail, telephone, Webex meetings, etc.)

Competencies:

  • Action Oriented
  • Customer Focus
  • Cross-Cultural Sensitivity
  • Drive for Results
  • Learning on the Fly
  • Organizing
  • Priority Setting
  • Problem Solving
  • Time Management

Qualifications

  • High School Diploma or GED required. Bachelor's Degree preferred
  • 2+ years' experience in with US or International healthcare
  • Strong Written and verbal communications skills
  • Previous work experience in a fast-paced business environment
  • High Attention to detail
  • Demonstrated ability to consistently meet and exceed performance metrics such as productivity and quality
  • Adept computer skills, with experience navigating multiple systems to complete a single task
  • Intermediate to advanced skills using Microsoft Office products, specifically Excel and Outlook (V-Look up proficiency, pivot tables, formulas)
  • Strong Analytical Skills and problem solving skills
  • Ability to Learn Quickly

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  • Eligibility Representative

    2 weeks ago

    Bengaluru, Karnataka, India The Cigna Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Enrollment Representative Job Description(Job Code: P01044)Role SummaryThe Enrollment Representative is responsible for processing requests from clients to set up or update customer information/manual eligibility data requests both manually and electronically. This involves both data entry and updating existing electronic eligibility and online enrollment...

  • Account Install Representative

    2 weeks ago

    Bengaluru, Karnataka, India Cigna Healthcare Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Account Install Representative - Global Health BenefitsJob Code: P01042Job Description SummaryAdministers the installation of assigned client accounts, including, but not limited to: structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access.  In addition, provides support to...

  • Account Install Representative

    2 weeks ago

    Bengaluru, Karnataka, India The Cigna Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Account Install Representative - Global Health BenefitsJob Code: P01042Job Description SummaryAdministers the installation of assigned client accounts, including, but not limited to: structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access. In addition, provides support to...

  • Premium Representative

    2 weeks ago

    Bengaluru, Karnataka, India The Cigna Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description – Premium RepresentativeTitle used: Enrollment/Billing Representative (P01046)Role SummaryIn the Premium Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client...

  • Inside Sales Representative

    1 day ago

    Bengaluru, Karnataka, India Corizo Edutech Private Limited Full time ₹ 3,60,000 - ₹ 6,10,000 per year

    Unlocking Potential, Building Skills: Your Journey To SuccessCorizo is an edtech platform that helps students with internships, professional training programs, career guidance, and mentorship.Our aim is to bridge the gap between formal education and the ever changing requirements of the industry.We at Corizo bring together the students aiming for successful...

  • Sales Development Representative

    7 days ago

    Bengaluru, Karnataka, India Snapmint Full time ₹ 6,00,000 - ₹ 15,00,000 per year

    Job Description - Sales Development RepresentativeAbout Snapmint:Snapmint is on a mission of democratising no/low-cost instalment purchases for next 200 Mn Indians. Of the 300 million credit eligible consumers in India, less than 30 Mn actively use credit cards. Snapmint is reinventing credit for the next 200 Mn consumers by providing them freedom to buy...

  • International Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India 24 7 ai Full time ₹ 25,00,000 - ₹ 40,00,000 per year

    Dear Candidate,Greetings from [24]7.ai India. International Voice support 11:00 AM to 3:00 PM [Monday to Saturday]Contact Recruiter Name-Prince 139 Mention Prince-139 on the top of your resume before coming for an interview in office. Designation: Associate and Senior Associate Responsibilities: International Voice process II English Communication.Contacting...

  • Inside Sales And Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Clean Harbors Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Walk In - 30th October th November 25International Voice Process: Customer Service(Sales) and Inside Sales.Timings: 4:00PM - 6:00PMShifts: US Shifts(Transportation Provided)Location: Hebbal, BangaloreCompany DescriptionClean Harbors is North America's leading provider of environmental and industrial services, catering to a diverse customer base including...

  • Technical Support Representative

    1 day ago

    Bengaluru, Karnataka, India Bangalore Job Hub Full time ₹ 1,90,000 - ₹ 2,76,000 per year

    Position: Technical Support Associate (International)Location: Bommanahalli , BangaloreEligibility: Any Graduate / Under Graduate with excellent EnglishExperience: Freshers & ExperiencedSalary: ₹19,000 – ₹23,000 per monthPerks:Incentives based on performancePaid trainingRotational shifts & offs2-way cab facilityJob Types: Full-time, PermanentPay:...

  • Business Development Representative

    7 days ago

    Bengaluru, Karnataka, India BrowserStack Full time ₹ 10,00,000 - ₹ 2,00,00,000 per year

    Who are we and what do we do?BrowserStack is the world's leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22...