Dispatching cum Operations Manager

23 hours ago

Jalandhar, Punjab, India Cockatoo Sports Pvt. Ltd. Full time

Role Overview

We are seeking a highly organized and proactive Dispatching cum Operations Manager to overseeing daily dispatch activities, coordinate logistics, manage operational workflows, and ensure smooth end-to-end order fulfilment. The ideal candidate should have strong leadership qualities, excellent coordination skills, and experience in managing dispatch & operations teams.

Key Responsibilities

1. Dispatch & Logistics Management

  • Plan, schedule, and monitor daily dispatch operations.
  • Ensure timely dispatch of orders with accurate documentation (invoices, packing lists, etc.).
  • Coordinate with transporters, courier partners, and internal teams to ensure smooth deliveries.
  • Track shipment status and resolve delivery-related issues proactively.

2. Operations Oversight

  • Manage daily operational activities including order processing, packing, and warehouse coordination.
  • Ensure proper planning of manpower for dispatch and operations.
  • Implement SOPs for smooth workflow and improve operational efficiency.

3. Inventory & Warehouse Coordination

  • Monitor and manage inventory levels, ensuring stock availability for dispatch.
  • Coordinate with suppliers, production, and sales teams to meet delivery schedules and manage logistics processes.
  • Ensure proper loading and unloading of products in adherence to safety guidelines.

4. Vendor & Client Communication

  • Communicate with transport partners, suppliers, and clients regarding dispatch timelines and operational updates.
  • Address escalations and provide quick resolutions.

5. Documentation & Reporting

  • Maintain dispatch logs, transport records, and daily operational reports.
  • Analyse dispatch timelines, operational delays, and provide improvement recommendations.
  • Generate MIS reports for management review.

6. Team Management

  • Lead, train, and supervise the dispatch and operations team.
  • Motivate staff and manage their performance to meet operational goals.
  • Ensure adherence to safety protocols and company policies.

Required Skills & Qualifications

  • Bachelor's degree in Operations, Supply Chain, Logistics, or related field.
  • 1-2 years of experience in dispatch, logistics, or operations management.
  • Strong understanding of dispatch planning, courier coordination, and warehouse operations.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work under pressure and manage time-sensitive tasks.
  • Proficiency in MS Excel.

Why Join Us?

  • Opportunity to handle end-to-end operations.
  • Growth-oriented role with responsibility and autonomy.
  • Supportive environment with structured processes.

Job Types: Full-time, Permanent

Work Location: In person

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