L3 Development Engineer – BMC Helix ITSM
12 hours ago
Role Overview
You will be responsible for
L3 support, development, customization, and integrations
within BMC Helix ITSM. The ideal candidate is hands-on, solution-oriented, and comfortable working in fast-paced enterprise landscapes.
Key Responsibilities
- Provide
L3 support & development
for ITSM modules: Incident, Change, Problem, Work Order, SRM, SLM & CMDB - Troubleshoot and resolve
complex workflow, application, and performance issues - Develop & customize forms, filters, escalations, active links, and workflows
- Build integrations using
REST/SOAP APIs, Atrium Integrator, Pentaho - Ensure
CMDB and Foundation data accuracy
(People, Groups, Locations) - Work with BMC Support and maintain high-quality documentation/runbooks
- Support upgrades, Helix migrations, performance tuning, and optimization
Required Skills
- Strong expertise in
Remedy AR System, Smart IT, DWP Catalog - Deep hands-on experience with
workflow development & API integrations - Solid SQL skills (Oracle / MS SQL)
- Knowledge of
ITIL processes - Exposure to
Helix SaaS
and
Atrium Integrator
is an advantage
Experience & Education
- 5–8 years
overall experience, including
3+ years in Helix/Remedy Development or L3 Support - Bachelor's degree in IT/Computer Science
- BMC Certified Admin/Developer certification preferred
Soft Skills
- Excellent analytical, problem-solving & communication skills
- Ability to work independently and in client-facing roles
If you have the passion to innovate, solve complex ITSM challenges, and deliver enterprise-grade solutions — we want to hear from you
Apply Now:
[Insert link or email]
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