L3 Development Engineer – BMC Helix ITSM

12 hours ago


Noida, Uttar Pradesh, India Cybersechire Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Role Overview

You will be responsible for
L3 support, development, customization, and integrations
within BMC Helix ITSM. The ideal candidate is hands-on, solution-oriented, and comfortable working in fast-paced enterprise landscapes.


Key Responsibilities

  • Provide
    L3 support & development
    for ITSM modules: Incident, Change, Problem, Work Order, SRM, SLM & CMDB
  • Troubleshoot and resolve
    complex workflow, application, and performance issues
  • Develop & customize forms, filters, escalations, active links, and workflows
  • Build integrations using
    REST/SOAP APIs, Atrium Integrator, Pentaho
  • Ensure
    CMDB and Foundation data accuracy
    (People, Groups, Locations)
  • Work with BMC Support and maintain high-quality documentation/runbooks
  • Support upgrades, Helix migrations, performance tuning, and optimization


Required Skills

  • Strong expertise in
    Remedy AR System, Smart IT, DWP Catalog
  • Deep hands-on experience with
    workflow development & API integrations
  • Solid SQL skills (Oracle / MS SQL)
  • Knowledge of
    ITIL processes
  • Exposure to
    Helix SaaS
    and
    Atrium Integrator
    is an advantage


Experience & Education

  • 5–8 years
    overall experience, including
    3+ years in Helix/Remedy Development or L3 Support
  • Bachelor's degree in IT/Computer Science
  • BMC Certified Admin/Developer certification preferred


Soft Skills

  • Excellent analytical, problem-solving & communication skills
  • Ability to work independently and in client-facing roles


If you have the passion to innovate, solve complex ITSM challenges, and deliver enterprise-grade solutions — we want to hear from you


Apply Now:
[Insert link or email]

Hiring #ITJobs #BMCHelix #RemedyDeveloper #ITSM #ServiceManagement #BMCRemedy #HelixITSM #L3Support #DeveloperJobs #TechJobs #NowHiring #Careers
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