IT System Engineer

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.

Responsibilities:

• Implement security measures to protect data and systems, collaborating with the security team.
• Develop and deploy automated workflows for routine tasks such as software updates, system monitoring, and user provisioning. 
• Perform basic network management (firewalls, switches, and wireless).
• Support, maintain, and troubleshoot systems including Macs, PCs, utilizing Windows 10, MacOS, Google Workspace, wireless devices, antivirus software, security software, etc
• Monitor system performance and troubleshoot issues at level 2 or level 3.
• Ensure compliance with IT policies and regulations.
• Manage and deploy Macs and PCs using automation processes.
• May require handling of off-boarding/on-boarding of all personnel.
• Administer SaaS applications (Okta, Google Workspace, and Atlassian).
• Manage IT tickets via Jira.
• Manage all MDM devices such as phones, monitors, and laptops.
• Maintain internal tools and integrations.
• Provide remote/on-site support for all personnel.
• Offer white-glove concierge service for all staff, including C-suites and VPs.
• Maintain strong documentation and communication skills.
• Exhibit a continuous learning mindset to stay updated with the latest technologies and IT best practices.

Qualifications:

• Bachelor's degree in Computer Science or related field.
• Minimum of 3-5 years of experience in system administration or senior helpdesk roles.
• Experience in finance or startup environments.
• MDM experience is a must: Jamf and Intune.
• Proficiency in Windows and Mac environments.
• Strong knowledge of IT and security best practices.
• Scripting skills for both macOS/Windows.
• IAM tool experience is a must: Okta and Google Workspace.
• ITSM ticketing system experience is a must; Atlassian.
• VPN client administration.
• Self-starter capable of working independently and in a team environment.
• Optional or a plus: certifications (e.g., CompTIA Network+, Jamf Certification, Intune Certification, or Cisco Certified Network Associate).

Notice at Collection and Privacy Policy

Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX's People team at , if you need assistance with participating in the application process.