Process Associate

2 days ago

Delhi Hyderabad NCR, India Orcapod Consulting Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hi,

WE have a job opening . Please send your updated resume if you are looking for job change.

Location: Gurgaon

Job Description:-

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

  • Work successfully in a team environment as well as independently
  • Ability to use a desktop computer system
  • Familiarity with Windows, Microsoft Office & Browsing Internet resources
  • Excellent typing skills
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Resolving Technical complex queries,
  • escalation channel to drive solution of B2B queries,
  • detect and track App defects and inconsistencies,
  • drive continuous improvement through root cause identification and defect elimination

Thanks and Regards,

Richa Mishra,

Senior Associate- People Success

Orcapod Consulting Services Private Limited

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