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International voice

2 weeks ago

Pune, Maharashtra, India DW Innovation Pvt. Ltd. Full time US$ 30,000 - US$ 60,000 per year

We're Hiring: Blended Process (Voice & Chat) - Customer Support Agent


Location:
Remote


Experience:
Blended Process (Voice & Chat)


Communication:
Excellent Spoken English

Job Description:

We are looking for enthusiastic individuals to join our
Blended Process (Voice & Chat)
Customer Support team. As a support agent, you'll handle customer queries across both voice and chat platforms, ensuring top-notch service and customer satisfaction.

This is an excellent opportunity for both
freshers
and those with prior
customer support experience
to grow their careers in a dynamic and supportive environment.

Key Responsibilities:

  • Handle inbound calls and chat queries from customers.
  • Provide efficient solutions to customer issues across voice and chat channels.
  • Ensure high-quality service and customer satisfaction by meeting service-level targets.
  • Keep accurate records of all customer interactions.
  • Collaborate with the team to improve customer experience and resolve problems promptly.

Requirements:

  • Education & Experience:
  • Graduate freshers or those with at least
    12 months of experience
    in a customer support role (Voice/Chat).
  • High School (12th) with 12 months experience in customer service will also be considered.
  • Skills & Qualifications:
  • Excellent spoken English
    with a clear and professional accent.
  • Typing speed
    of 30 words per minute with 90% accuracy.
  • Must pass the
    Versant 4
    assessment (English proficiency test).
  • Basic computer literacy, including the ability to multitask between voice and chat platforms.
  • Technical Requirements:
  • System Configuration:
    i5 Core (7th generation or higher), 8GB RAM.
  • Internet Speed:
    Minimum 20 MBPS (stable, reliable connection).
  • UPS
    (Uninterrupted Power Supply) is
    mandatory
    .

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