Technical Engineer – Security

10 hours ago


Gurgaon, Haryana, India Smart Kadam Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Security Shoppee is a trusted provider of advanced security and surveillance solutions, catering to defence, corporate, infrastructure, oil & gas, and telecom sectors across India. We specialize in the supply, installation, and maintenance of cutting-edge security systems, ensuring reliable protection and peace of mind for our clients. With a strong focus on technology, quality, and customer support, Security Shoppee has built a reputation for delivering end-to-end security solutions tailored to diverse industry needs.

Role Description

Job Category / Functional Area:

Engineering – Electronics / Field Service / Technical Support (Security Systems) Experience required- 4-5 years

Key Responsibilities

  • Assist the Manager in handling
    PAN India Customer Support Services
    for security surveillance systems across Defence, MNCs, Infrastructure, Oil & Gas, and Telecom sectors.
  • Handle
    installation, commissioning, operation, inspection, troubleshooting, and maintenance
    of security surveillance equipment.
  • Provide
    on-site field support
    and technical assistance to customers.
  • Maintain accurate and compliant documentation of service and installation activities.
  • Conduct
    customer training sessions
    on usage, maintenance, and safety.
  • Build strong customer relationships by offering
    timely and effective technical support
    .
  • Collect feedback from clients during field visits and share with product/management teams.
  • Report regularly on field activities, technical issues, and customer requirements.
  • Any other tasks as assigned by management.

Qualifications

  • Diploma/ Degree in Electronics/Technical background having year of 4-5 years of experience.
  • Experience in customer/technical support, project execution, and maintenance of surveillance equipment.
  • Strong communication skills for technical and non-technical stakeholders.
  • Hands-on expertise in installation, troubleshooting, and maintenance of electrical/protective systems.
  • Client-facing skills to deliver support and manage relationships.
  • Willingness to travel PAN India for on-site services.
  • Experience in client training, seminars, and product demonstrations.


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