
Technical Engineer – Security
10 hours ago
Company Description
Security Shoppee is a trusted provider of advanced security and surveillance solutions, catering to defence, corporate, infrastructure, oil & gas, and telecom sectors across India. We specialize in the supply, installation, and maintenance of cutting-edge security systems, ensuring reliable protection and peace of mind for our clients. With a strong focus on technology, quality, and customer support, Security Shoppee has built a reputation for delivering end-to-end security solutions tailored to diverse industry needs.
Role Description
Job Category / Functional Area:
Engineering – Electronics / Field Service / Technical Support (Security Systems) Experience required- 4-5 years
Key Responsibilities
- Assist the Manager in handling
PAN India Customer Support Services
for security surveillance systems across Defence, MNCs, Infrastructure, Oil & Gas, and Telecom sectors. - Handle
installation, commissioning, operation, inspection, troubleshooting, and maintenance
of security surveillance equipment. - Provide
on-site field support
and technical assistance to customers. - Maintain accurate and compliant documentation of service and installation activities.
- Conduct
customer training sessions
on usage, maintenance, and safety. - Build strong customer relationships by offering
timely and effective technical support
. - Collect feedback from clients during field visits and share with product/management teams.
- Report regularly on field activities, technical issues, and customer requirements.
- Any other tasks as assigned by management.
Qualifications
- Diploma/ Degree in Electronics/Technical background having year of 4-5 years of experience.
- Experience in customer/technical support, project execution, and maintenance of surveillance equipment.
- Strong communication skills for technical and non-technical stakeholders.
- Hands-on expertise in installation, troubleshooting, and maintenance of electrical/protective systems.
- Client-facing skills to deliver support and manage relationships.
- Willingness to travel PAN India for on-site services.
- Experience in client training, seminars, and product demonstrations.
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