Enterprise Information Systems – Business Analyst

The Business Analyst in close collaboration with the assigned Manager is responsible for ensuring the appropriate delivery of Services by the Business Analysts in their own area of responsibility.
Tasks and Responsibilities
• Structure and Track work in the own area of responsibility
• Understand business requirements and analyze relevant processes in own area of responsibility
• Consolidate requirements in related areas of responsibility, support prioritization and increase response time to business needs
• Identify opportunities to simplify applications (pertinent to each area of responsibility) with a view to removing complexity from the organization and improving productivity
• Work closely with Process Engineers and Subject Matter Experts from businesses across TSS to understand the application requirements, and translate them into functional requirements and technical requirements close to ERP standards and best practices
• Configure the system as agreed with Business Process Engineers and other stakeholders
• Participate in feasibility studies (change requests) for system enhancements
• Compile specifications for development and technical implementation (e.g. reports, forms, interfaces & integration etc.)
• Work closely with ERP Competency Center, Project Teams, IT Project Management Office to coordinate/support technical implementation
• Monitor system activities (e.g. update requests, locks etc.), interfaces, and batch jobs, and ensure appropriate usage of the system.
• Document functionality, create application manuals, and develop training materials.
• Organize and perform User Training in cooperation with key users and process engineers as applicable
• Support the creation of Business Cases, participate in feasibility studies or PoC's, prepare work effort estimates for business requests, software change requests, system enhancements, or projects
• Assist and consult business representatives during the implementation of change management tasks
• Lead and mentor others in their field of knowledge
• Provide Application Support for users, key users, and subject matter experts by following Service Desk Processes and usage of the ticketing system
• Testing of ERP configuration to ensure the system is meeting specified needs
• Support colleagues and users during the various test phases for systems & applications
• Sign-off release into the quality and into production together with business, Process Engineers and Technical Services
• Assist the IT-Manager with organizing work, evaluating solution designs, controlling change, and provide day to day coordination with other ERP analysts
Education and Experience
• Bsc-IT / BCA / BE /B.Tech/MCA/MSc-IT
• Strong analytical and communication skills
• Fluent in the English language with one regional language.
• Team player
• Strong analytical and communication skills
• Understanding of industrial/commercial business processes, main area of pertinence
• Application Business Process Analysis background with consolidated experience in the business analyst role (3 to 5 years)
• Self-motivated with the ability to coordinate projects and report status and progress
• Interest in supporting the international community
• Able to travel and work effectively in a remote situation dealing with all levels of the organization
• Proven process application knowledge background (pertinent to the area of responsibility)
Competencies
• Technical
• Database: Microsoft SQL Server 2019 and above Database Engine, Analysis Services, Integration Services Tables, Stored procedures, Functions, views, triggers, jobs, security, performance etc.
• Reporting Tool: Microsoft Sql Server Reporting Services Creating Reports, Testing, Hosting, Subscriptions etc.
• Good knowledge of ERP
• Web Server: IIS 7.x basic configuration
• Soft Skills
• Solid communications skills required to interact with both IT resources as well as business users
• Ability to mentor/guide other resources within the same SAP disciplines and drive project success
• Ability to moderate and explain complex topics in the assigned expertise area throughout project life-cycle
• Ability to identify pain points / weaknesses and to propose amendments to existing application processes
• Interest in supporting international community
• Must be able to lead, design, implement and coordinate work that requires cross- functional collaboration.
• Leading small to mid-size teams as part of a bigger implementation team during all phases of a ERP implementation project / programme, Whenever required.

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