Operations Manager

23 hours ago

Amritsar Jalandhar Ludhiana, India JMD Heritage Lawns Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

Key Duties & Responsibilities

  • Daily Operations: Coordinate and manage daily activities across all departments (front desk, housekeeping, maintenance, F&B) to ensure seamless operation.
  • Guest Experience: Ensure high standards of guest service, address complaints, and actively work to improve guest satisfaction scores.
  • Staff Management: Recruit, train, schedule, and supervise hotel staff, fostering a positive and productive work environment.
  • Financial Oversight: Manage departmental budgets, control expenses, monitor financial performance, and report on key metrics to senior management.
  • Quality Control: Implement and enforce operational policies, procedures, and health & safety standards to maintain facility quality and guest safety.
  • Inventory & Supplies: Monitor and manage inventory levels, ensuring all necessary supplies and equipment are ordered and maintained.
  • Collaboration: Work closely with department heads, sales, and marketing teams to align strategies and achieve business goals.
  • Problem Solving: Resolve issues promptly, both operational and customer-related, often requiring quick and effective decision-making.

Essential Skills & Qualifications

  • Leadership & Management: Ability to effectively lead, motivate, and develop a team.
  • Communication: Excellent verbal and written communication skills for clear interactions with staff, guests, and management.
  • Customer Service: A strong commitment to providing excellent service and exceeding guest expectations.
  • Financial Acumen: Skills in budget management, cost control, and financial analysis.
  • Problem-Solving: Strong analytical and problem-solving skills to handle unexpected situations and challenges.
  • Industry Knowledge: Understanding of the hospitality industry, including current trends and best practices.
  • Education: Often requires a degree in hospitality management, business administration, or a related field.
  • Experience: Several years of experience in a supervisory or managerial role within the hospitality industry is crucial.

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