Ops specialist

1 week ago

Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Greetings from Amazon

If interested kindly use the below link to register and take the assessment as a first step :

DESCRIPTION :

We, CXQOs 3P CS team, are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution. Were looking to hire Customer Service Associate, who is passionate to solve customer issues, exhibits bias for action for problem solving and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams.

Key job responsibilities :

  1. Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls.
  2. Proficient in English and French, with excellent writing/reading and speaking abilities.
  3. Maintain customer satisfaction by listening calmly and responding empathetically.
  4. Work cross-functionally with internal teams to provide quick resolution.
  5. Identify recurring customer issues and escalate to management to find scalable root-cause fixes.
  6. Recommend and implement small-scale process simplification improvements.
  7. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership.
  8. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
  9. Ensure compliance with procedures and SLAs while achieving quality and performance metrics.
  10. Work on the Core queues with willingness to switch between different functions as per business requirement.
  11. Drive quality, productivity, and process improvement while keep pace with teams growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment.
  12. Flexible to work in a 24*7 environment. 100% work from office role.

Basic Qualification:

  1. Bachelors Degree in any domain, preferably French.

  2. 0 -2 years experience in French roles.

  3. Proficiency in speaking/writing/reading French B2 and English.

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