IT Executive

Job Summary:

The IT Assistant supports the organization's daily IT operations by providing, managing

hardware assets, coordinating onsite IT support, technical assistance and ensuring smooth

functioning of IT infrastructure. The role works closely with the IT Manager/Administrator to

support employees, manage IT assets, and maintain accurate documentation.

Key Responsibilities:

1. Hardware & Onsite Support

Provide onsite/online hardware support for desktops, laptops, printers, scanners,

and other IT devices.

Diagnose and resolve hardware-related issues promptly.

Perform routine preventive maintenance and health checks on equipment.

Support system setup for new joiners, asset transfer and system configuration.

1. Technical Support

Provide first-level technical assistance to employees via phone, email, or on-site.

Troubleshoot and resolve hardware, software, network, and system issues.

Install, configure, and update operating systems, applications, and devices.

Handle antivirus software installation, updates, and upgrades to ensure system

security.

1. Asset Management

Maintain up-to-date records of all IT assets, including laptops, desktops, printers and

accessories.

Handle asset transfer requests between departments and branches.

Handle new asset requirements from branches and departments, arrange

procurement if needed, and assign assets accordingly.

Update asset documentation, tagging, and tracking regularly.

Prepare quarterly asset decommission lists and coordinate with the IT Manager for

approvals and disposal.

1. Network & Security Support

Assist in monitoring network connectivity and resolving basic network issues.

Support the implementation of security policies, antivirus updates, and backups.

Ensure compliance with IT security standards and reporting deviations.

1. Administrative & Documentation

Maintain logs of IT issues, resolutions, and hardware activities.

Prepare regular reports, documentation, and asset records.

Assist in IT procurement coordination and maintain contact details of external

vendors for timely support.

1. Coordination & Assistance

Coordinate with vendors and service partners for onsite repair and support.

Assist in training employees on basic IT tools, usage, and best practices.

Support IT projects, system upgrades, and deployment activities.

Qualifications & Skills:

Bachelor's Degree or Diploma in Information Technology (Hardware), Computer

Science, or related field.

Technical Skills

Strong hardware knowledge is a must (laptop/desktop troubleshooting, component

diagnosis, replacements).

Basic understanding of Windows/Mac OS, MS Office, networking, and IT peripherals.

Familiarity with routers, switches, and common office IT devices.

Experience:

0–2 years of experience in IT Hardware support or similar roles.

Freshers with strong hardware knowledge can also apply.

PF

ESI

Health Insurance