Customer Experience

3 days ago


HYDERABAD ANDHRA PRADESH India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Experience - Resident Engineer

Key Deliverables

  • Airtel Custodian - Act like L1 escalations desk for customer
  • Giving Onsite support (Live testing, Device Issue, Link Monitor)
  • M2M Solution testing with sample SIM card
  • Maintaining and sharing daily update with all stake holders on open points
  • Align service tickets to engineers and tracking progress of work
  • Delivery of third party media/bandwidth/Hardware
  • Initiating network surveys on problematic locations
  • Logging Ticket with Airtel and coordination for Troubleshooting
  • Circle Network TAT is freeze

Skills Required

  • Good understanding of IoT, MPLS products along with Network Layer understanding
  • Excellent relationship management with customer, cross functional team
  • Good written and verbal communication skills
  • Can do attitude & problem solving skills
  • Result Orientation


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