Customer Experience Executive
4 days ago
**Responsibilities**:
- Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
- Meet the defined targets while ensuring you provide best in class customer service.
- Ensure all SLAs are accomplished with 100% customer satisfaction.
- Good comprehension skills
- ability to clearly understand and state the issues customers present.
- Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
- Excellent communication skills.
- Polite and customer service oriented.
- Most importantly, be patient with new mothers.
- Comfortable talking about situations surrounding the baby's well-being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom's queries, no matter what.
**Must haves**:
**Experience**
0-2years
Calls: 01
Chat: 02
**Shift Timings**: Rotational Shifts
**Weekoff**: Roster Weekly off
**Work Days** : 05 Days a Week, (06 days during Training Period)
**Job Type** : Full Time Remote (work from home)
**Urgency** : Need Immediate joiners
-
Customer Experience Executive
2 weeks ago
India WhatsYum Full timeAbout WhatsYum WhatsYum is a WhatsApp-first platform helping restaurants, home chefs, and food brands run their business directly with customers. We cut out aggregator commissions, give full ownership of customer data, and ensure smooth delivery through partners like Porter and Shadowfax. We are scaling fast, and customer experience is at the heart of...
-
Customer Experience Executive
14 hours ago
India Rentokil Full timeAbout the Role: - The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. - The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal...
-
Customer Support Executive
1 week ago
Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.
-
Customer Experience Executive
1 week ago
India Rentokil Full time**About Rentokil PCI** Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer...
-
Customer Experience Associate
1 week ago
India MAERSK Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOpportunityKey Responsibilities:Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature...
-
Customer Experience
1 week ago
Gurugram, Gurugram, India OneBanc Full timeJob Description About Us OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for...
-
Manager - Customer Experience
4 weeks ago
Bengaluru, India Instamart Full timeJob Description Manager - Operations & Customer Experience We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful,...
-
Customer Feedback
6 days ago
Pune, Maharashtra, India, Maharashtra Frido Full timeJob Title: Customer Feedback & Experience ExecutiveLocation: PuneEmployment Type: Full-TimeExperience Required: 1–3 YearsOpen Positions: 2Joining: Immediate PreferredAbout Frido:Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products...
-
▷ [Urgent Search] Customer Experience Executive
2 weeks ago
Bengaluru, India RentoMojo Full timeJob Description Role Dimensions - ROLE: Executive Customer Experience - LOCATION: Bengaluru - NUMBER OF DIRECT REPORTEES: Individual contributor role Key Relationships - REPORTS TO: Supervisor/TL Customer Experience About The Role - Handling customer queries (Outbound calls). - Handling customers queries (Chat support). - Reminding / connecting with...
-
Customer Experience Advisor
2 days ago
India VXI Global Solutions Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities - Respond to customer inquiries (via telephone) Provide exceptional service to customers during each interaction Address customer concerns and/or provide...