Customer Experience Executive

4 days ago


India SuperBottoms Full time

**Responsibilities**:

- Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
- Meet the defined targets while ensuring you provide best in class customer service.
- Ensure all SLAs are accomplished with 100% customer satisfaction.
- Good comprehension skills
- ability to clearly understand and state the issues customers present.
- Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
- Excellent communication skills.
- Polite and customer service oriented.
- Most importantly, be patient with new mothers.
- Comfortable talking about situations surrounding the baby's well-being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom's queries, no matter what.

**Must haves**:
**Experience**

0-2years

Calls: 01
Chat: 02

**Shift Timings**: Rotational Shifts
**Weekoff**: Roster Weekly off
**Work Days** : 05 Days a Week, (06 days during Training Period)
**Job Type** : Full Time Remote (work from home)
**Urgency** : Need Immediate joiners



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