Manager, Client Virtualization

Job Description
Required Skills
Availability Management, Capacity Management, Change Controls, Configuration Management (CM), Design Applications, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs

Preferred Skills
Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description
Manager-
Client Virtualization
The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview
An Infrastructure Engineer is responsible for designing, implementing, managing, and supporting the infrastructure that enables an organization's IT systems and services to run smoothly. This includes working with hardware, networking, virtualization, cloud environments, and security systems to ensure the organization's IT infrastructure is efficient, reliable, and scalable. Infrastructure engineers often work closely with software engineers, IT support teams, and system administrators to optimize performance, mitigate risks, and deliver high-quality services to end-users.

What Will You Do In This Role

• Manage the design, procurement, installation, upgrading, operation, control, maintenance, and effective use of specific technology services.
• Follow standard approaches and established design patterns to create new designs for systems or system components. Apply agreed standards and tools to achieve a well-engineered result.
• Carry out and also improve system software development and maintenance tasks by updating the product design to automate routine system administration tasks using standard tools and software development practices.
• Contribute to identification and prioritized adoption of Technology Engineering community practices within the products where you work.
• Work within a matrix organizational structure, reporting to both the functional manager and the Product manager.
• Participate in Product planning, execution, and delivery, ensuring alignment with Product goals.

What Should You Have

• Bachelors' degree in Information Technology, Computer Science or any Technology stream.
• 6+ years of hands-on experience working with network and system administration for Windows servers with Terminal Services installed
• Cloud and Virtualization Platforms Good knowledge of cloud end user virtualization technologies (Azure Virtual Desktop single and multi-user, AWS Workspaces) platforms. Familiarity with Azure Active Directory (Entra ID)
• Published Application on-prem technology Good knowledge of MS Windows Remote Desktop services
• Networking Understanding of TCP/UDP/IP protocol, basic troubleshooting, skills needed to perform advanced troubleshooting of connectivity issues including remote user's connectivity issues.
• Operating Systems Very good knowledge of Windows 10/11 client OS and good knowledge of Windows Understanding of Group Policies
• Scripting and Automation Skills in scripting languages PowerShell or Python.
• Security Best Practices Familiarity and adherence with IT security practices and compliance.
• Problem-Solving Ability to work independently, diagnose and resolve technical issues.
• Process and methodologies knowledge of ITIL methodology. (Incident, Problem and Change management) Experience with ServiceNow and Jira/Kanban, Ability to act as Change or Problem coordinator
• Product and customer-centric approach.
• Proven ability to quickly learn and adapt to new technologies.
• Strong understanding of and adherence to organizational processes and policies.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status
Regular

Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Hybrid

Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
11/26/2025

• A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID
R338940