Lead - Digital Technologies

Company Profile:

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description:

Role Overview:

As a Salesforce Architect, you will be responsible for leading the design, development, and integration of Salesforce-based solutions. You will work closely with business stakeholders, project managers, and development teams to ensure that the Salesforce platform meets organizational needs and delivers scalable, reliable, and secure solutions. You will also mentor and guide a team of Salesforce developers and administrators.

Key Responsibilities:

• Salesforce Solution Architecture: Design, implement, and maintain scalable Salesforce solutions to meet business requirements and objectives.
• Stakeholder Collaboration: Engage with business leaders and end-users to gather and define functional requirements, ensuring alignment with Salesforce best practices and overall business goals.
• Technical Leadership: Lead a team of Salesforce developers, administrators, and consultants. Provide guidance and mentorship on technical challenges, coding best practices, and configuration.
• Customization & Configuration: Oversee the customization of Salesforce platform features such as Sales Cloud, Service Cloud, Marketing Cloud, and Communities to meet business needs.
• Integration: Architect and implement complex integrations between Salesforce and other enterprise applications, databases, and third-party systems using APIs, middleware, and custom solutions.
• Data Management: Ensure data integrity, quality, and security within the Salesforce platform. Develop data models and ensure data migration strategies align with project needs.
• Performance Optimization: Monitor and optimize Salesforce platform performance to ensure high availability, responsiveness, and scalability.
• Compliance & Security: Implement security protocols, data privacy measures, and ensure that Salesforce solutions comply with industry standards and regulations.
• Documentation & Best Practices: Develop detailed solution architecture documentation, including process diagrams, data flow models, and system integration workflows. Promote Salesforce best practices within the team and organization.
• Stay Current with Trends: Keep up to date with the latest Salesforce features, trends, and updates to continuously improve system performance and capabilities.

Qualifications:

Required Qualifications:

• Experience: 7+ years of hands-on experience with Salesforce architecture
• Salesforce Certifications: Salesforce Certified Technical Architect or Salesforce Certified Application Architect (preferred). Other relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer I/II, Salesforce Certified Administrator) are a plus.
• Expertise in Salesforce Clouds: In-depth knowledge of Salesforce Sales Cloud, Service Cloud. Marketing cloud is an added advantage.
• Integration Expertise: Good experience with Salesforce integration technologies such as REST, SOAP APIs, and middleware tools like MuleSoft, Dell Boomi, or Informatica.
• Programming Languages: Proficiency in Apex, Aura and Lightning Web Components (LWC), and other Salesforce-related technologies.
• Problem-Solving: Strong analytical and troubleshooting skills with a focus on creative solutions to complex business challenges.
• Communication: Excellent verbal and written communication skills with the ability to present complex technical concepts to non-technical stakeholders.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Preferred Skills:

• Experience with Agile methodologies and working in an Agile environment.
• Knowledge of DevOps practices and Salesforce release management.
• Experience with multi-cloud environments and hybrid cloud architectures.