Technical Support Manager

2 weeks ago

Bengaluru, Karnataka, India Udyari Solutions LLP Full time ₹ 1,65,200 - ₹ 26,80,697 per year

Job Title: Support Manager – Linux, Virtualization, AI/ML

Location: Banglaore

Experience: 10+ years in IT, including leadership & team management

Core Responsibilities

  • Lead, mentor, and manage a high-performing technical support team handling L1 and L2 tickets.
  • Act as the escalation point for complex technical issues and guide the team in troubleshooting:
  • Virtualization (Xen, KVM, Kubernetes, Docker)
  • GPUaaS features (GPU passthrough, virtual GPUs)
  • AI/ML workflows (Python-based tooling, model execution environments)
  • Service automation (Ansible)
  • Linux networking (SDN, VLANs, routing, DNS, IP addressing)
  • Oversee root cause analysis processes and ensure implementation of corrective actions.
  • Coordinate with support management and engineering for product bugs, escalations, and feature requests.
  • Monitor and respond to alerts from tools such as Zabbix.
  • Ensure high-quality internal and customer-facing documentation, knowledge base articles, and support bot training.
  • Drive process improvements to enhance service delivery and customer satisfaction.

Required Skills & Experience

  • 10+ years of experience in IT, including 5+ years in Linux system administration and proven leadership/team management experience.
  • Strong experience managing and developing technical teams in high-pressure, time-sensitive environments.
  • Fluent in English with clear, confident communication.
  • Strong command of Linux administration (Ubuntu/Debian) in production environments.
  • Solid networking knowledge (firewalls, routing, SDN, VLANs).
  • Hands-on experience with virtualization & containerization (Xen, KVM, Docker, Kubernetes).
  • Familiarity with AI/ML tools and Python debugging.
  • Proficiency with automation/configuration tools (Ansible).
  • Knowledge of DNS and database management.

Preferred Skills

  • Experience with enterprise GPUs and GPU virtualization.
  • Familiarity with cloud infrastructure environments.
  • Advanced SQL and database optimization skills.

Additional Requirements

  • Willingness to participate in on-call rotation (shared schedule).
  • Strong analytical and problem-solving mindset.
  • Self-motivated and capable of working without direct supervision.

Job Type: Full-time

Pay: ₹1,652, ₹2,680,697.92 per year

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 10 years (Preferred)
  • Team management: 4 years (Preferred)
  • Linux administration: 5 years (Preferred)
  • Cloud infrastructure: 5 years (Preferred)
  • System administration for Ubuntu/Debian systems: 5 years (Preferred)
  • firewalls, routing, SDN, VLAN:: 5 years (Preferred)
  • Ansible: 3 years (Preferred)
  • Kubernetes, Docker: 3 years (Preferred)
  • AI/ML tooling and ability to debug Python-based application: 3 years (Preferred)
  • enterprise GPUs and knowledge of GPU virtualization concepts: 3 years (Preferred)

Work Location: In person

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