Customer Service Executive

5 days ago

Gurgaon, Haryana, India Bridgexcel Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive

Department: Customer Service

Location: Gurugram

Job Type: Full-Time

Reports to: Customer Support Manager / Team Lead

Job Summary:

We are seeking a detail-oriented and professional Customer Support Executive with prior experience in handling customer interactions related to digital personal loans within an NBFC environment. The

ideal candidate will be responsible for addressing customer queries through calls and emails, verifying customer identity before disclosing sensitive loan information, and ensuring a high standard

of service that aligns with the companys brand value.

Key Responsibilities:

  • Call Handling: Answer incoming hotline calls and assist customers with queries related to personal digital loans, payments, disbursements, and account status.
  • Email Support: Respond accurately and promptly to customer emails ensuring clarity, professionalism, and completeness of information.
  • Identity Verification: Verify the identity of customers through proper protocols before disclosing any account or loan-related information.
  • Accuracy & Compliance: Ensure no incorrect or misleading information is shared with customers over call or email; adhere to regulatory and internal compliance standards.
  • Case De-escalation: Handle agitated or dissatisfied customers with patience and empathy; resolve issues effectively and de-escalate cases to avoid complaints being raised to external authorities.
  • Brand Representation: Maintain a positive and professional tone in all interactions, Upholding the company's reputation and values.
  • Knowledge Application: Stay updated with internal policies, product knowledge, and regulatory changes relevant to NBFC personal loan operations.
  • Issue Escalation & Pattern Recognition (Critical): Be alert and proactive in identifying patterns of repeated queries or complaints — for example, multiple customers reporting issues such as not receiving OTPs, loan application glitches, SMS failures, verification problems, or repayment issues. Such incidents must be immediately escalated to the reporting manager or technical team to minimize service disruption and prevent reputational or operational impact.

Requirements:

  • Experience: Minimum 1–2 years in a customer support role within an NBFC or financial

services company, specifically handling personal digital loans.

  • Education: Graduate in any discipline (Commerce or Finance preferred).
  • Skills:
  • Strong verbal and written communication skills in English (Mandatory) with additional relevant regional language.
  • High attention to detail and ability to follow procedures accurately.
  • Familiarity with CRM systems, ticketing platforms, and call/email management tools.
  • Strong problem-solving skills and a customer-first attitude.
  • Compliance Awareness: Understanding of data privacy, RBI regulations, and KYC norms.
  • Soft Skills: Patience, emotional intelligence, and conflict-resolution skills.

Preferred Qualifications:

  • Prior experience with NBFC products such as instant loans, short-term digital credit, or EMI

financing.

  • Familiarity with RBI's grievance redressal protocols and regulatory frameworks.

  • Customer Service Associate

    5 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service Executive

    5 days ago

    Gurgaon, Haryana, India Orbitsys Technologies Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionOrbitsys Technologies Pvt Ltd, a prominent DMS-CRM company headquartered in India, with a subsidiary office in Canada, specializes in crafting tailored Dealer Management Systems for automotive businesses. Established in 1995, Orbitsys offers comprehensive services including the development, hosting, and support of software systems designed...

  • Customer Service Executive

    3 days ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Service Executive - Voice/Email ProcessCompany: IGT SolutionsLocation: GurgaonAbout IGT Solutions: IGT Solutions is a global leader in providing integrated BPM, Technology and Digital Services and Solutions to the Travel, Hospitality and Retail industries. We are committed to fostering a challenging, dynamic, and rewarding work environment for our...

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Thimblerr Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    About The RoleWe are looking for an experienced and fashion-savvy Customer Service Executive to manage customer communication and post-purchase support for our apparel brand. The ideal candidate should have excellent communication skills, a good understanding of fashion trends, and the ability to deliver a delightful customer experience at every...

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 2,40,000 - ₹ 2,88,000 per year

    Customer Service Executive - Email Process at IGT Solutions (Gurgaon)Company: IGT Solutions (A Next-Gen Customer Experience Company)Location: Gurgaon, IndiaEmployment Type: Full-timeAbout IGT Solutions:IGT Solutions is a global leader in providing integrated BPM (Business Process Management), Technology, and Digital Services & Solutions. We partner with the...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 2,40,000 - ₹ 4,44,000 per year

    JOB DETAILSPost: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts(includes night shift too)* Working Days: 05 Days (Rotational)* Weekly Offs: 02 Days (Rotational)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field* Excellent written...

  • Customer Care Executive

    5 days ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 3,60,000 - ₹ 4,32,000 per year

    Customer Support ExecutiveRequirements:Any Fresher graduate can applyExcellent communication Skill & Team playerGood thought process & Analytical skillOnly Immediate joiner5 days working, WFOrotational shifts & offsCTC- 30k CTCLoc: Gurgaon

  • Customer Service Executive

    1 day ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title : Customer Service ExecutiveLocation: Gurugram onlyExperience: 0-3 yearsEducation: Graduate/UndergraduateJob Summary:We are looking for Sales Executives to drive customer acquisition and revenue growth by selling insurance products. The role involves identifying sales opportunities, engaging with customers, and closing deals effectively.Key...

  • Customer Service Executive

    5 days ago

    Gurgaon, Haryana, India CBRE Global Workplace Solutions (GWS) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are hiring Customer Service Executives to handle inbound call support.Requirements:• Excellent communication skills (English – verbal & written)• Strong customer service orientation• Proficiency in MS Excel• Ability to manage inbound queries with professionalism and accuracyLocation: GurgaonShift: RotationalExperience: Fresher/ExperiencedIf...

  • Customer Service Executive

    5 days ago

    Gurgaon, Haryana, India Pratapgarh Farms & Resorts Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Marketing Executive shall be responsible for communicating with guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.Will be required to create and maintain reservation records along with email and cell phone data of all our customers. Shall understand and communicate the...