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Information Technology Support Specialist
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Senior Associate – IT SupportEducational Qualification: Diploma / Graduate in any discipline Experience: 5+ Years (Active Directory / DNS / DHCP / O365) Location: Bangalore Shift: GeneralSummaryThe Senior Associate – IT Support is responsible for maintaining a secure, scalable, and efficient IT infrastructure with a strong focus on Active Directory, Microsoft 365, DNS, DHCP, and Google Workspace. The role includes advanced troubleshooting, infrastructure support, and implementation of best practices for security and performance. Key ResponsibilitiesDesign, implement, and support a secure, scalable, and resilient Active Directory environment in accordance with industry best practices and information security standards.
Provide advanced technical support and escalation for issues related to Active Directory, including integration with both Windows and non-Windows endpoints, authentication, RBAC, DNS, and DHCP.Implement and manage Group Policy Objects (GPOs); troubleshoot and resolve related issues as needed. Configure and manage Microsoft 365 (O365) and Google Workspace (formerly G Suite) email and collaboration solutions. Identify vulnerabilities in IT infrastructure and assist in mitigation strategies.
Develop and maintain technical documentation, including SOPs, network diagrams, and system design documentation. Research, evaluate, recommend, and support the deployment of new technologies. Collaborate effectively with vendors, internal teams, and end-users on assigned projects and technical support tasks.
Track and manage user incidents and service requests via the IT support ticketing system. Provide 24x7 on-call support for critical issues. Skills and KnowledgeStrong expertise in Microsoft Active Directory, including design, deployment, and support.
Advanced knowledge of Windows Server 2012, 2016, and Windows 10. Experience with permission management, schema updates, and OU structure design in AD.Proficiency in vulnerability assessment and remediation within Active Directory environments. Hands-on experience with Microsoft 365 and Google Workspace administration.
Basic working knowledge of Linux operating systems. Basic networking knowledge, including the ability to understand and troubleshoot issues related to firewalls and network switches. Familiarity with standard desktop and server security best practices.
Strong skills in documentation, including creating SOPs, workflows, and network/system diagrams. Ability to work well under pressure, prioritize tasks, and meet tight deadlines. Excellent analytical thinking and problem-solving skills.
