Information Technology Support Specialist

10 hours ago

Bengaluru, Karnataka, India Vinebrook Technology Full time

Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.

Schedule

  • 9am - 5pm EST
  • Monday to Friday
  • Fully remote

Experience

  • 2 years (minimum) in a technical support role
  • Experience providing customer support
  • Experience in 24x7x365 Managed Services preferred
  • Experience using ITSM and Monitoring toolsets

Qualifications, Education, and Training

  • High school diploma required; college degree strongly preferred
  • Microsoft Teams: 2 years (Required)
  • Microsoft 365: 2 years (Required)
  • Windows: 2 years (Required)
  • Google IT Support Professional (Preferred)
  • CompTIA A+, Network+, Security+ (Preferred)
  • Microsoft MTA (Preferred)
  • ITIL v4 Foundation (Preferred)
  • Mac OS: 2 years (Preferred)

Skills

  • Highly analytical thinker and troubleshooter
  • Detail oriented with excellent documentation and communication skills
  • Self-motivated, passionate about technology, with the desire to learn new things
  • Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS
  • Foundational understanding of operating systems and servers, both physical and virtual.
  • Experience working with active directory to perform basic tasks, such as user creation and password resets

Responsibilities

  • Triage tickets per specified severity levels
  • Refer/ escalate customer issues to the appropriate level of support, as needed
  • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
  • Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
  • Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
  • Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
  • Perform account management services – User Account creates/disables/terminations/name changes, etc.
  • Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
  • Distribute scheduled reports to customers as required
  • Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
  • Assist with cross-training of other team members, as needed
  • Perform other tasks as assigned by management

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Department: Managed Services

  • Information Technology Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Fwd Creatives Full time

    Company DescriptionFwd Creatives is a digital agency based in UAE, specializing in web design, development, software, mobile applications, branding, marketing, and production.Role DescriptionThis is a full-time on-site role for an Information Technology Support Specialist located in Dubai. The IT Support Specialist will be responsible for providing technical...

  • Information technology support specialist

    4 days ago

    Bengaluru, Karnataka, India Fwd Creatives Full time

    Company Description Fwd Creatives is a digital agency based in UAE, specializing in web design, development, software, mobile applications, branding, marketing, and production. Role Description This is a full-time on-site role for an Information Technology Support Specialist located in Dubai. The IT Support Specialist will be responsible for...

  • Information Technology Support Specialist

    4 hours ago

    Bengaluru, Karnataka, India PrimeX Meta Full time

    Company Description PrimeX Meta, based in Dubai, is an AI-powered IT solutions provider. We specialize in building scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our expertise allows us to offer innovative and effective IT solutions to clients worldwide. Role Description This is a full-time remote role for an...

  • Information Technology Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Fwd Creatives Full time

    Company Description Fwd Creatives is a digital agency based in UAE, specializing in web design, development, software, mobile applications, branding, marketing, and production. Role Description This is a full-time on-site role for an Information Technology Support Specialist located in Dubai. The IT Support Specialist will be responsible for providing...

  • Information Technology Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Fwd Creatives Full time

    Company DescriptionFwd Creatives is a digital agency based in UAE, specializing in web design, development, software, mobile applications, branding, marketing, and production.Role DescriptionThis is a full-time on-site role for an Information Technology Support Specialist located in Dubai. The IT Support Specialist will be responsible for providing technical...

  • Information Technology Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...

  • Information Technology Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...

  • Information Technology Support Specialist

    4 days ago

    Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your go-to partner for comprehensive travel solutions. We specialize in both B2B and B2C services, offering competitive travel tickets, streamlined visa assistance, and reliable transfers. Our expert team ensures seamless travel experiences for both corporate needs and personal adventures. With...

  • Information Technology Specialist

    2 days ago

    Bengaluru, Karnataka, India Infinite NXT Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInfinite NXT is India's first investment app offering the highest returns on investments. We help users achieve the real value of their money by providing the highest interest rates on all investments. Our platform ensures that users earn more from their coins, making Infinite NXT a trusted partner for a secure financial future.Role...

  • Information Technology Specialist

    1 day ago

    Bengaluru, Karnataka, India Zenduty Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Mission of the Position:The Information Technology (IT) Specialist will be responsible for supporting Xurrent's team members and to ensure a high touch internal IT experience from onboarding to timely resolution of technology-related issues. Under the guidance of the Director, Business Operations, the IT Specialist will maintain employee-related device and...