Bpo Telecaller Executive

4 days ago


Hyderabad, Telangana, India VR3 Technologies Full time ₹ 1,20,000 - ₹ 2,40,000 per year
  • Job description: Handling inbound and outbound calls to assist customers, resolve complaints, and provide information.
  • Responsibilities:
  • Manage customer interactions over the phone.
  • Provide customer support and resolve issues verbally.
  • Document call details accurately.
  • Adhere to company policies and procedures.
  • Key skills:
  • Strong verbal communication and listening skills.
  • Fluency in the customer's language, including accent neutralization.
  • Problem-solving and persuasion skills.

Non-voice process

  • Job description: Handling customer queries and issues through written channels like email, chat.
  • Responsibilities:
  • Respond to customer inquiries via email, chat, or social media.
  • Provide accurate information and effective solutions in writing.
  • Maintain detailed documentation of all interactions.
  • Collaborate with other departments to resolve complex issues.
  • Key skills:
  • Exceptional written communication skills.
  • Strong typing speed and accuracy.
  • Attention to detail.
  • Proficiency in using customer support software.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Location:

  • Hyderabad, Telangana (Required)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person



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