mac sme

14 hours ago

Bengaluru, Karnataka, India Total IT Global Full time ₹ 3,78,000 - ₹ 5,40,000 per year

ABOUT US:-

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation."

Key Responsibilities:

  • Act as the MAC SME for all macOS-related initiatives and escalations.
  • Lead the end-to-end configuration, deployment, and lifecycle management of MAC devices using Microsoft Intune.
  • Develop and maintain BASH scripts to automate and optimize MAC device management tasks.
  • Provide L3-level support for complex MAC issues, including root cause analysis and resolution.
  • Collaborate with customer teams to gather requirements, provide technical guidance, and ensure service excellence.
  • Ensure compliance, security, and policy enforcement across the MAC fleet.
  • Maintain documentation for configurations, processes, and troubleshooting procedures.
  • Work closely with cross-functional teams including Windows, Security, and Network teams.

Required Skills & Qualifications:

  • Minimum 7 years of experience in MAC device management and enterprise support

Job Type: Full-time

Pay: ₹22, ₹45,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • MAC: 7 years (Required)

Work Location: In person

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