D-commerce AI Product Owner

Job Title: D-commerce AI Product Owner

Location: Bangalore, India

Role Summary: This role is part of the global dCom product team, which is tasked to deliver billion plus euros in incremental turnover across different online commerce archetypes. AI Product Owner in D-commerce is responsible for defining, prioritizing, and managing the product backlog for AI products, ensuring they align with business goals and customer needs. This role involves close collaboration with stakeholders (across Business Groups and markets), development teams, and UX designers to deliver high-quality e-commerce experience and growth programs. The Product Owner acts as the voice of the customer, translating business needs into actionable user stories and driving the product vision forward. Role will drive AI initiatives like automated insights, real-time actions, and agentic execution with retailers and media platforms etc.

Expected Work

AI Thought Leadership:

• Shape overall plan on AI role within D-comm products

• Bring though leadership on AI insights, execution and agentic builds

• External scanning of best-in-class tools and relevance to Unilever (Build vs. Buy)

Product Vision & Strategy:

• Develop and articulate a clear product vision and long-term strategy for our D-commerce AI products, aligned with overall business objectives and market trends.

• Conduct market research, competitive analysis, and customer journey mapping to identify new opportunities and user pain points.

• Define and track Key Performance Indicators (KPIs) and success metrics to measure product performance and inform strategic decisions.

Backlog Management & Prioritization:

• Own, maintain, and prioritize the product backlog based on business value, technical feasibility, and customer impact.

• Translate product strategy into detailed user stories, acceptance criteria, and technical requirements for the development team.

• Collaborate with stakeholders across marketing, sales, operations, and customer service to gather requirements and ensure alignment.

MLOps Development & Execution:

Lead cross-functional steering committees to ensure alignment and secure buy-in for major product initiatives.

• Serve as the primary point of contact for the Agile/Scrum development team, participating in all ceremonies (sprint planning, daily stand-ups, sprint reviews, and retrospectives)

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• Work closely with UX/UI designers to create intuitive and engaging user interfaces

• Ensure the development team has a clear understanding of the product requirements and priorities, clarifying questions and removing roadblocks

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• Accept completed user stories, verifying that they meet the defined acceptance criteria and quality standards.

Executive Stakeholder Management & Influence:

• Build and maintain strong relationships with senior leadership and key stakeholders across the organization, acting as a trusted advisor on all things D-commerce.

• Masterfully communicate the product vision, strategy, and progress, tailoring the message to various audiences from the development team to the executive suite.

Skills & Experience Needed Technical skills:

• AI/ML Fluency: Strong foundational understanding of Artificial Intelligence (AI), Machine Learning (ML), and Generative AI concepts, architectures, and applications in a business context.

• Product: Proven ability to develop and articulate a clear product vision and long term strategy for AI products, aligned with overall business objectives

• Data & MLOps: Familiarity with the data lifecycle, MLOps (Machine Learning Operations) principles, and how to work with data scientists/engineers to define requirements for model development and deployment .

• Technical Acumen: Ability to translate complex business needs into actionable user stories, acceptance criteria, and technical requirements for a development team. e-commerce

• Domain Knowledge: Deep understanding of the Digital Commerce (D-comm) ecosystem, including Retailer/CBD, Retail Media, Content, fulfilment etc.

Key Interfaces

• CD Business domain leader

• Retailer teams

• XOPS delivery teams

• BG and BU D-comm leads

• D&T leaders across domains (Consumer, Customer etc.)

Our commitment to Equality, Diversity & Inclusion 

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."