Sales Associate

4 days ago

Indore, Madhya Pradesh, India Wolf Indore Casa Full time

The Sales Associate is responsible for providing exceptional customer service, driving sales, and contributing to a positive and welcoming store environment. This role serves as the first point of contact for customers, requiring a passion for our products and an ability to forge lasting relationships.

Key Roles & Responsibilities

  • Customer Engagement & Sales:
  • Greet customers promptly, authentically, and in an engaging manner.
  • Actively seek out customers on the sales floor, listen to their needs, and suggest suitable products and services.
  • Achieve or exceed individual and team sales goals by leveraging product knowledge, suggestive selling, and upselling techniques.
  • Process transactions accurately and efficiently using the Point-of-Sale (POS) system.
  • Handle customer inquiries, returns, and complaints in a professional and timely manner.
  • Store Operations & Merchandising:
  • Assist in maintaining a clean, organized, and visually appealing sales floor, including restocking shelves and arranging product displays.
  • Assist with inventory management tasks, such as receiving shipments, conducting stock counts, and reporting product discrepancies.
  • Ensure all merchandising and visual directives are implemented and maintained correctly.
  • Support loss prevention efforts by monitoring the sales floor and following security procedures.
  • Teamwork & Product Knowledge:
  • Collaborate effectively with team members and management to ensure all customers receive the best possible service.
  • Stay informed about all product features, benefits, promotions, and store policies to serve as a product expert.
  • Attend all required training sessions and team meetings.

Requirements & Qualifications

Required:

  • High school diploma or GED.
  • Proven ability to develop relationships with customers and colleagues.
  • Strong communication and interpersonal skills.
  • Flexibility to work a retail schedule, including evenings, weekends, and holidays.
  • Basic math and computer skills, including familiarity with POS systems.
  • Physical ability to stand for extended periods and lift moderate weights (e.g., up to 30 lbs) for restocking.

Preferred:

  • Prior experience in a retail, sales, or other customer-facing role.
  • A keen interest in the product industry (e.g., fashion, electronics, health).

Essential Skills & Proficiencies

  • Customer Service Excellence
  • Sales and Negotiation
  • Product Knowledge (and willingness to learn quickly)
  • Organizational Skills and Attention to Detail
  • Ability to work in a Fast-Paced Environment
  • Teamwork and Collaboration

Job Type: Full-time

Pay: ₹20, ₹50,000.00 per month

Work Location: In person

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