VP - Global Delivery Head – Observability Platform

Join Our Journey at VuNet

VuNet is a pioneer in Business Journey Observability , leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys — empowering proactive issue resolution, operational resilience, and superior user satisfaction.

If you've ever used instant payment systems like UPI, chances are you've already experienced the power of our platform — we monitor over 28 billion digital transactions monthly (that's equal to watching 3 years of tik-tok videos) , touching 300 million users with leading banks and financial institutions .

VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM's AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia.

We're building a new category of observability purpose-built for complex digital journeys — across payments, lending, core banking and more — already powering some of the largest banks in India and MEA.

Your Role: VP - Global Delivery Head – Observability Platform

We are looking for a seasoned, execution-focused Head of Delivery to lead customer implementations of VuNet's mission-critical Business Journey Observability Platform , with a strong focus on large BFSI clients. This role will owe the end-to-end delivery lifecycle across banks, financial services, and digital payments ecosystems — managing complex integrations, high-SLA go-lives, and cross-functional teams across engineering, solutions, and customer success.

You'll bring a deep mix of technical acumen, customer empathy, and delivery discipline — and someone who's led from the front in complex, high-pressure enterprise programs with confidence and clarity.

Are you excited to be a part of VuNet's trailblazing team? Join VuNet and make a difference

Roles & Responsibilities
1. Strategic Leadership

• Define and drive the delivery roadmap for the observability platform across enterprise clients.
• Align delivery strategies with product and go-to-market goals.
• Drive adoption and expansion of the product through strategic engagement plans.

2. Customer Delivery Management

• Own the delivery lifecycle: onboarding, implementation, integration, optimization, and support.
• Ensure timely and effective delivery of observability solutions tailored to customer environments (e.g., Kubernetes, hybrid cloud, microservices).
• Act as the final line of accountability for resolving critical delivery and performance challenges.
• Be willing to travel domestically and internationally to front end the Delivery engagement and to meet potential customers as deemed necessary
• Lead delivery forecasting, capacity planning, and operational cadence for enterprise rollouts
• Ensure regulatory, audit, and compliance alignment for sensitive BFSI programs

3. Team and Program Management

• Lead and mentor a team of technical program managers, implementation engineers, expert services, SREs and support staff.
• Develop standardized delivery playbooks, KPIs, and SLA tracking mechanisms.
• Coordinate with PMO, DevOps, and Engineering for release and upgrade cycles.
• Collaborate closely with product, engineering, QA, and integration teams to unblock delivery challenges and influence roadmap prioritization

4. Stakeholder Communication

• Act as a trusted advisor to customer leadership (CIOs, Heads of Infra/SRE).
• Present observability outcomes (dashboards, metrics, traces, events) and value realization.
• Report regularly to internal leadership on delivery health and customer satisfaction.

5. Process Optimization

• Institutionalize best practices in Observability (APM, infrastructure monitoring, distributed tracing, log analytics, synthetic monitoring, etc.).
• Drive continuous improvements in onboarding, automation, and proactive monitoring strategies.

What You Bring

Technical Skills

• Strong understanding of modern Observability tools and platforms (e.g., Grafana, Prometheus, OpenTelemetry, Dynatrace, Splunk, Datadog, Elastic, New Relic).
• Deep knowledge of cloud-native environments (Kubernetes, AWS/Azure/GCP), DevOps and SRE practices.
• Familiarity with CI/CD pipelines, instrumentation, telemetry pipelines, and log aggregation.

Leadership & Delivery

• 20–25+ years of experience in enterprise software delivery, including 10+ years leading BFSI programs (core banking, payments, infrastructure, observability, or SaaS platforms)
• Proven track record in handling escalations, mission-critical go-lives, and managing irate customers
• Experience working with PSU banks and regulated institutions; able to navigate audit-heavy, compliance-driven environments
• Strong program management and Agile/Scrum experience.
• Excellent communication and customer management skills — able to lead conversations with CIOs, Risk Heads, and Operations leaders

Additional Skills.

• Certifications in ITIL, Agile, or Observability tools (nice to have).

KPIs & Success Metrics

• Customer onboarding time and satisfaction scores
• Platform uptime and telemetry health
• SLA adherence and issue resolution time
• Adoption of dashboards/alerts by customers
• Team productivity and attrition

What We Offer
Life at VuNet: Building the Future Together

At VuNet, we're building a world-class observability platform, proudly Made in India — and we're just getting started.

We're a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious — especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI .

More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team.

If you're looking to work on cutting-edge technology, make a real impact, and grow with a supportive team — you'll feel right at home at VuNet .

Benefits For You

• Health insurance coverage for you, your parents, and dependents.
• Mental wellness and 1:1 counselling support.
• A learning culture that promotes growth, innovation, and ownership.
• Transparent, Inclusive, and high-trust workplace culture.
• New Gen AI and integrated Technology workspace.
• Supportive career development programs to expand your skills and enhance expertise with various training programs.

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