Consultant - NICE CXone

4 days ago


Hyderabad, Telangana, India TTEC Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Purpose
As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.

Job Responsibility

  • Experience of architecting, designing NICE platforms solutions and lead teams
  • Be available in-person in Hyderabad with commitment to office presence as per site working policies.
  • Able to take over technical delivery ownership for project work happening from India:

oLead work scope understanding and detailing with onshore or client teams.

oEstimate and plan work for India team to deliver.

oReview delivered work for requisite quality.

oCode and test projects.

oAttend meetings and training as required.

oWork with system analysis and project management for the successful completion of a project.

  • Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
  • Driving training & development and knowledge sharing aspects
  • Actively participate on India team growth for additional team size and new technical skills.
  • Will be jointly responsible for operational metrics for India team.
  • Hands-on Technical skills on:

oContact Center as a Service (CCaaS) software management and domain experience.

oNICE CXone and CXone Studio Experience

oWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.)

Competencies

  • Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.
  • Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.
  • Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.
  • Technical: Ability to understand all technical components and deliver on technical solutions.

Education, Experience And Certification

  • Bachelor's degree in computer science, IT, or engineering preferred.
  • Overall 5+ yrs experience in customer experience software space
  • 3 years or more experience in NICE CXone and UC environments.
  • Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Network infrastructure experience.
  • Desire to work in a fast-paced environment

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.



  • Hyderabad, Telangana, India TTEC Digital Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.Position PurposeAs the Principal Consultant, you will be responsible for architecting, designing and solutioning NICE platform...


  • Hyderabad, Telangana, India WNS Global Services Pvt Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Support RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10...


  • Hyderabad, Telangana, India Zensar Technologies Full time

    Role: SAP SD S4Hana with PS Integration Consultant. Location: Hyderabad. Hybrid working Immediate joiners will be preferred. Job Description: Possess adequate knowledge on SAP S/4 HANA - PS - SD integration. Knowledge on Billing plan (Milestone billing and Periodic billing). Should have good knowledge on Master data related to Business Partner, Material...


  • Hyderabad, Telangana, India Zensar Technologies Full time

    Role: SAP SD S4Hana with PS Integration Consultant.Location: Hyderabad.Hybrid workingImmediate joiners will be preferred.Job Description:Possess adequate knowledge on SAP S/4 HANA - PS - SD integration.Knowledge on Billing plan (Milestone billing and Periodic billing).Should have good knowledge on Master data related to Business Partner, Material Master in...


  • Hyderabad, Telangana, India Talent21 Management Shared Services Pvt. ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Descriptionskills/expertise:Complete knowledge and full understanding of area of specialization and associated technologies.Stays updated with the latest industry trends and technologies and willingness to learn new technologiesSolves problems of diverse scope requiring evaluation and ingenuity.Applies critical thinking and analytical skills to develop...


  • Hyderabad, Telangana, India datAvail Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Title: Oracle HCM Technical ConsultantLocation: Anywhere in IndiaExp Level: 8-10+ YearsResponsibilities:Deliver the technical components related to implementation, upgrade, and maintenance of the Oracle HCM Cloud systems.Develop HCM Extracts for reporting, analysis and integration with other systemsDevelop Reports using BI PublisherPerform data conversion...


  • Hyderabad, Telangana, India Zensar Technologies Full time

    Role: SAP SD S4Hana with PS Integration Consultant.Location: Hyderabad.Hybrid workingImmediate joiners will be preferred.Job Description:1. Possess adequate knowledge on SAP S/4 HANA - PS - SD integration.2. Knowledge on Billing plan (Milestone billing and Periodic billing).3. Should have good knowledge on Master data related to Business Partner, Material...

  • Migration Consultant

    2 weeks ago


    Hyderabad, Telangana, India Veeva Systems Full time

    Job DescriptionAs a Migration Consultant, you will perform customer migration development expertise with data and document content migration, Vault API, Vault migration tools, and Vault Platform best practices. As an independent contributor you ll work closely with other Migration Consultants to ensure customer success today and in the future.What Youll Do-...


  • Hyderabad, Telangana, India Datavail Full time

    Job DescriptionJob DescriptionTitle: Principal Consultant - Oracle Cloud HCM Technical ConsultantLocation: Hyderabad/Mumbai/BangaloreEducation: Any DegreeResponsibilities:- Deliver the technical components related to implementation, upgrade, and maintenance of the Oracle HCM Cloud systems.- Develop HCM Extracts for reporting, analysis and integration with...


  • Hyderabad, Telangana, India NTT DATA Full time

    Req ID 300245NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Business Consulting Snr Consultant to join our team in hyderabad Telangana IN-TG India IN SAP Security with GRC ...