Program Manager, Technical

Step into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don't just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell

We are seeking an experienced and results-oriented Technical Program Manager to drive the successful delivery of complex, cross-functional programs within our engineering organization. The ideal candidate will have a strong technical background, exceptional program management skills, and the ability to effectively collaborate with stakeholders across various teams to deliver high-quality products and solutions.

Requirements

What You Will Do

• Define program goals, scope, success metrics, and timelines.
• Develop detailed project plans and manage execution across multiple teams.
• Work closely with engineering, product management, and other cross-functional teams to ensure alignment on goals and deliverables.
• Act as the primary point of contact for program updates and issue resolution.
• Understand system architectures and technical requirements to make informed decisions.
• Identify potential risks and bottlenecks and develop mitigation strategies.
• Monitor program progress and ensure on-time delivery within budget and scope.
• Provide regular updates to leadership and stakeholders through dashboards, reports, and presentations.
• Identify process inefficiencies and implement best practices to improve program delivery.
• Drive post-mortem reviews to capture lessons learned and apply them to future initiatives.

What Are We Looking For

• Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's preferred).
• 7+ years of experience in technical program management or a similar role in software development or technology-driven organizations.
• Proven track record of delivering large-scale, cross-functional programs.
• Strong understanding of software development lifecycles, agile methodologies, and engineering best practices.
• Exceptional organizational and multitasking skills with a keen attention to detail.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage ambiguity, adapt to change, and drive results in a fast-paced environment.
• Solid understanding of system design, APIs, cloud technologies, or infrastructure.
• Hands-on experience with tools like Jira, Confluence, or equivalent project management software.
• PMP, Scrum Master, or other relevant certifications.

Benefits

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles. 
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.