Delivery/Program Manager
13 hours ago
• Delivery Leadership
• Understand the business requirement and project
• Define the project scope, estimation of resources and timelines, goals, deliverables
& measures of success
• Track deliverables; Monitor and report on project(s) progress to client/stakeholders
• Ensure project/programs are driven through industry standard project and business
metrics
• Manage team and client issues / escalations / impediments to effective closures.
• Implement and manage change when necessary to meet project outputs
• Contribute to continuous improvement
• Ensure process / product quality parameters compliance
• People, Client and Stakeholder management
• Ensure the team is thoroughly trained on application / technology
• Operational Excellence
• Manage P/L for the portfolio
• Manage HR/HR Ops Metrics for the portfolio (Bench, Attrition, Billable Utilization)
• Maintain project margins and profitability, ensuring zero revenue leakage
• Technology Leadership
• Hands on experience in managing technical projects involving .Net, Java, Cloud
modernization, DevOps, application/legacy Modernization, LCNC solution, Data
modernization
• Good to have experience in building and delivering Industry AI solutions in BFSI,
Logistics domain
• Act as a mentor for technical solutions as and when required
• Contribute to Design, Code reviews and architectural decisions within the project(s)
• Implement POCs as part of the value addition to the customer or business
development
• Implement accelerators to differentiate service offerings
• Business Development
• Support in presales
• Build & track proactive proposals
• Gen AI adoption within SDLC:
• Drive AI adoption within SDLC across all projects and show impact to
revenue/margin
• Hands on experience implementing using GitHub Copilot, Cursor, Windsurf, Replit
etc.
• Key KPIs for this role:
• Revenue
• Margin
• AI adoption
• CSAT
• Gen AI driven productivity improvement within SDLC. Impact to Revenue/Margins
within the P/L
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