Analytics Manager
4 days ago
REF76739B-Customer Analytics (Loyalty / Customer segmentation ) Retail Domain 4 yrs - Bangalore -Deputy Manager-Analytics
Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.
Job DescriptionJob Summary
Be a part of the offshore team supporting the analytics team of a global retailer.
Develop an understanding of the client's business environment and support them in the execution of their analytics strategies for loyalty, campaign management, promotional cards business and any other dimensions for which there is a need.
This will be primarily a hands-on role with freedom to weave your own design thinking, business understanding, and technology skill-sets together to build analytical solutions
Responsibilities & Duties
Develop deep knowledge of customer business model, business data, and provide analytical/reporting support to the business
Drive discussions with different client stakeholders to arrive at necessary insights and recommendations that support the business by solving muddy business problems
Develop a comprehensive understanding of customer data sets to build optimized sql programs that can pull the right data and create tables to build relevant views on dashboards
Capabilities to develop & automate dashboards, data pulls, tasks schedulers and work flows through thoughtful usage of scripting (such as python)Demonstrated hunger to work on predictive analytics modeling and statistical techniques from time to time based on business requirements
Participate and contribute independently in discussions / brainstorming sessions with senior stakeholders
Should have excellent business maturity to create relevant presentations based on agenda, audience, asks, or business results with minimum supervision and with good story-telling approach
Should have strong focus towards business growth, account mining and farming activities through innovative ideas and ability to generate quick business insights
Qualifications & Skills
Experience working with Power BI / Tableau
Should be well versed with SQL, Python and Excel
Exposure in Data science (especially R/python and Statistics)Outstanding communications and stakeholder management skills.
QualificationsGraduate
Experience LevelMid Level-
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