Program Manager

About Company :

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and efficient to meetup with all the endless demands of customers. Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support.

Position Overview:

Job Title: Program Manager - CTO's Office

Location: Bengaluru, Karnataka

Job Type: Full-time

Experience : 2+ years

Primary Responsibilities

• Coordinate and oversee CTO Office strategic initiatives and roadmap projects in India. This would relate, but not limited to, emerging technology, architecture and transformation.
• Act as a confidante & trusted advisor on all strategic deliverables for Technology group in India
• Track strategic initiatives by monitoring progress towards meeting goals, analyzing data, ensuring follow-through on the part of key contributors, and sustain momentum needed to drive these initiatives.
• Oversee consistent & timely delivery of Projects with superior quality, by ensuring that planning, change management, training and quality management are properly addressed and monitored.
• Proactive identification of roadblocks that could affect the successful execution of the Technology Roadmap. This responsibility involves elevating specifics about which the management should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.
• Coordinate and oversee the annual planning process for the Technology group from an operational and budgetary perspective.
• Develop effective partnerships and work collaboratively with other business unit heads / Vertical leads / functional leaders
• Participate in the professional development of Engineering Team in India by demonstrating inclusive leadership, effectively guiding for superior performance and being a role model in the pursuit of excellence.

Desired Candidate Profile:

• Leadership profile with experience in management and driving results in a Technology / Product intensive environment.
• Good understanding of technology landscape which can be used to drive strategic and operational results while ensuring key stakeholders are onboard
• Extensive experience in advising top executives on strategic and organizational matters
• Demonstrate energy and dedication, be goal-oriented and self-sufficient, and should have proven ability to work effectively in a matrix environment.
• Fosters a climate conducive to establishing positive working relationships with teams & peers.
• Highly competent and detail-oriented in executing tasks - motivated self-starter with the ability to manage multiple priorities and a significant volume of diverse tasks while consistently delivering high quality work
• Superior time management/organizational skills including appropriate sense of urgency and proactive approach
• Excellent written and verbal communications skills required. Must be able to easily grasp and communicate complex ideas
• Outstanding analytical and quantitative skills
• Ability to think strategically and creatively
• Experience as a Scrum Master