Team Lead
1 day ago
Responsibilities:
Lead a voice process team of 15–20 associates.
Ensure quality, performance, and process compliance.
Handle client escalations and ensure timely resolution.
Drive continuous improvement initiatives.
Required Candidate profile
Eligibility:
Graduate in any discipline.
Minimum 1 year of experience as a Team Leader in Voice/Customer Service.
Strong communication, leadership, and people management skills.
Apply @
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