Senior Technical Product Specialist

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

About the job

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Should you accept this challenge...

You are an experienced, exceptional writer who is an excellent communicator and team player well-versed in working globally dispersed teams spanning Asia, Europe, and the Americas. Your active engagement in the software development lifecycle will be demonstrated through consistent participation in daily or weekly synchronization meetings, discerning features necessitating documentation, and meticulously tracking the documentation progress of release functionalities. 

Adhering to stringent release deadlines for your designated domains of responsibility is paramount. Furthermore, you will extend invaluable support to colleagues through incisive reviews, constructive feedback, and meticulous editorial contributions to their prose.

Your purview encompasses the profound investigation of nascent technologies at both industry and product strata. This entails fostering dynamic interactions with engineers and other domain specialists to gain a comprehensive understanding of the features slated for documentation, subsequently immersing yourself in the practical application of these features on the identical production software and systems utilized by your end-users.

You have a go-getter attitude who is eager to learn and thrives in challenging environments. You are a technical writer who always tries to improve the way work is done while delivering the best quality docs with optimized efforts. 

Key responsibilities

• Creates and updates release notes, user guides, and API documentation.
• Collaborates with technical teams to prioritize documentation and ensures content aligns with branding and style guides.
• Manages documentation from creation to publishing, utilizing Jira, Confluence, and CCMS.
• Coordinates with global teams and reviews/edits colleagues' documentation.
• Mentors technical writers and incorporates feedback from customers, engineers, and support.
• Structures content for reuse, promoting best practices like SEO, analytics, and HTML.
• Possesses strong problem-solving, critical thinking, relationship-building, and listening skills, with focus on customer satisfaction.
• Supports release cycles with timely documentation, identifies content gaps in sales materials, and assists with feature content for client presentations.

What you'll need to bring to this role...
Mandatory requirements

• 8+ years of experience in technical writing for software and hardware products
• Must have demonstrated experience writing documentation in CCMS (Dita)
• Exemplary writing and editing skills with an emphasis on writing for technical audiences
• Demonstrates a strong desire to learn new technologies and adapt to evolving documentation requirements, ensuring the content remains updated and valuable.
• Focussed on top-notch quality documents delivery within the stipulated timelines
• Experience with migrating documentation during tool/platform transitions, and with structuring content for maximum reuse.
• Advocating for and implementing improved documentation practices, such as SEO optimization and analytics for user engagement.
• Strong understanding of documentation standards and practices.
• Manage multiple projects simultaneously within strict deadlines.
• Excellent english writing and communication skills

Preferred requirements

• Well versed in using AI to expedite the process of release notes generation and in quality checks
• Basic understanding of storage technologies such as Block devices, File System, Object Storage
• Basic understanding of cloud services, virtualization, networking and other related concepts
• Familiarity with agile development methodologies and comfortable working in sprints.
• Technical content creation for the sales team to support a customer deal. 
• Willingness to present new feature content to the sales team.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA- if you're invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
 
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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