Customer Care Executive Trainer/CM

1 week ago

Thiruvananthapuram, Kerala, India 2coms Full time ₹ 4,32,000 - ₹ 6,48,000 per year

SUMMARY

Job Title: Customer Care Executive Trainer/CM

Job Summary:

We are seeking a dynamic and engaging Soft Skills / Employability Trainer to deliver interactive training sessions focused on communication, teamwork, problem-solving, time management, and other essential workplace competencies. The ideal candidate will be passionate about learner development, skilled in modern training methodologies, and able to adapt content to suit various industry and project requirements.

Key Responsibilities

Training Delivery

  • Conduct engaging and interactive sessions on communication, teamwork, leadership, problem-solving, time management, workplace etiquette, and related topics.
  • Facilitate both classroom and virtual training sessions using modern techniques such as role plays, simulations, group activities, and case studies .
  • Adapt training modules to align with client or project-specific requirements.

Curriculum Design & Development

  • Contribute to the design, development, and customization of soft skills and employability training modules .
  • Integrate behavioral and professional competencies aligned with target job roles or industries.
  • Create training materials, lesson plans, and supporting resources.

Assessment & Evaluation

  • Conduct pre- and post-training assessments to evaluate learner progress.
  • Maintain detailed records of attendance, assessments, and evaluation results.
  • Provide individual feedback and suggest improvement areas for learners.

Coordination & Reporting

  • Coordinate with project managers, placement officers, and technical trainers for integrated student development.
  • Prepare and submit weekly and monthly training reports .
  • Support placement or project activities through skill enhancement initiatives.

Continuous Improvement

  • Stay abreast of industry trends, evolving job market requirements, and new soft skills development techniques.
  • Recommend and implement improvements in training delivery, methodology, and learner engagement .

RequirementsEducational Qualification

  • Bachelor's degree in Arts, Education, Psychology, Business Administration, or any related field.
  • A certification in Train-the-Trainer (TTT), Behavioral Training, or Soft Skills Facilitation will be an advantage.

Experience

  • 2 6 years of experience in soft skills, communication, or employability training.
  • Experience working with students, entry-level professionals, or vocational training programs preferred.
  • Exposure to corporate or skill development projects (NSDC, CSR, or similar) is an added advantage.

Skills & Competencies

  • Strong command of English communication (spoken & written) .
  • Excellent presentation, facilitation, and interpersonal skills.
  • Proficiency in MS Office tools and familiarity with online training platforms (Zoom, MS Teams, Google Meet, LMS tools, etc.).
  • Ability to engage and motivate learners of diverse backgrounds.
  • Strong organizational and reporting abilities.

Contact Details

Email -

Alina Alim

Benefits

Benefits

Be a part of a mission-driven organization impacting youth careers.

Growth - oriented work culture with learning opportunities.

Performance-based incentives and recognition.

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