Sr. Analyst

4 days ago

Gurgaon, Haryana, India NAB Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Accountabilities:

  • WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning
  • Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment
  • Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
  • Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, L&D & other WFM Support team
  • Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
  • Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required

Experience and essential capabilities

  • Overall 6+ years of experience working in Workforce management (Banking and Finance would be ideal)
  • Strong understanding of Aspect (eWFM/Alwaria), Anaplan
  • PowerBI experience
  • Excellent knowledge of software and spreadsheet applications (Excel, Access)
  • Ability to read, interpret and apply insights and recommendations
  • Ability to communicate complex information in a neutral and professional manner

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