Area Manager

5 days ago

Ahmedabad, Gujarat, India Weekday AI Full time ₹ 14,40,000 - ₹ 19,20,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 12-16 LPA)Min Experience: 5 years

Location: Gujarat, Ahmedabad

JobType: full-time

The Area Manager is responsible for driving overall sales operations, business performance, and profitability (EBIDTA) across a cluster of outlets. This role involves building high-performing teams, ensuring operational discipline, managing inventory, and delivering superior service standards. A key focus will be on customer retention, new customer acquisition, and maintaining consistent business growth.

Requirements
Key Responsibilities

1. Business Performance

  • Drive top-line and bottom-line growth for the cluster in line with business development plans.
  • Achieve monthly consumption and collection targets.
  • Manage product categories effectively (Hair Care, Products, Anti-ageing, etc.).

2. Systems & Process Orientation

  • Ensure strict SOP adherence and compliance across all outlets.
  • Manage stock, transfers, and inventory control to minimize shrinkage.
  • Conduct timely process audits and ensure improvement in Mystery Audit Scores.

3. Customer Service

  • Deliver high-quality, effective services to all customers.
  • Engage with high-value clients (HNI) to build relationships and drive repeat purchases.
  • Ensure timely resolution of customer complaints and work towards customer delight.

4. People Management

  • Oversee manpower planning, improve productivity, and control labor costs in partnership with HR.
  • Conduct periodic performance evaluations and drive team development.
  • Coach, mentor, and groom staff for higher responsibilities.
  • Enhance clinic productivity through effective engagement with doctors, customer care executives, and key team members.
  • Focus on employee engagement to reduce attrition.

5. Discipline

  • Enforce discipline regarding attendance, punctuality, and conduct in line with organizational policies.
  • Train staff on code of conduct and handle violations effectively.
  • Report incidents promptly, conduct preliminary investigations, and ensure timely action.
Qualifications & Experience
  • MBA (preferred) or equivalent professional qualification.
  • Minimum 5+ years of experience in managing multi-outlet operations in high-end retail, banking, or related industries.
  • Experience in handling multiple stores/teams is essential.
Competencies
  • Strong data management skills with proficiency in MS Excel and PowerPoint.
  • Excellent people management and leadership abilities.
  • Proven track record in sales excellence and business development.
  • Strong analytical and problem-solving skills.
  • Customer-focused with high service orientation.
Special Requirements
  • Willingness to travel across the city and neighboring regions.
Skills

Sales | Operations | Business Performance Management | Customer Service | People Management | Discipline

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