Communication Trainer

OVERVIEW PracticeSuite, a leading SaaS company providing cloud-based practice management and medical billing solutions. We are seeking a dynamic and experienced Communication Trainer to enhance employee communication across call, chat, and email channels.

This role is pivotal in assessing communication skills, identifying areas for improvement, and delivering tailored coaching and training programs that align with business needs. The Communication Trainer will be responsible for designing and delivering engaging learning sessions, providing actionable feedback, and supporting employee development through individualized coaching, group workshops, and targeted training initiatives. Additionally, the role involves analyzing performance data, conducting root cause analyses for customer dissatisfaction (DSAT), and contributing to continuous improvement efforts.

Role & responsibilities

• Conduct thorough assessments of employees' communication skills and needs (Call, Chat, and Email)
• Understand business requirements on voice, email, and web chat requirements & and lead/contribute to module creation and customization.
• Identify areas of improvement and develop personalized coaching plans.
• Provide regular individual coaching sessions to employees to enhance their communication abilities.
• Offer constructive feedback and guidance to help them achieve their communication goals.
• Organize and lead group sessions on various aspects of communication.
• Assist employees in developing effective communication strategies tailored to their specific roles and objectives.
• Teach techniques for conveying complex ideas clearly and persuasively.
• Continuously assess progress and provide ongoing feedback to employees.
• Adjust coaching methods and strategies as needed to achieve desired outcomes.
• Develop and curate resources, including training materials, exercises, and tools, to support communication improvement efforts.
• Stay informed about the latest trends and developments in communication techniques and technologies.
• Incorporate new insights into coaching practices.
• Create and develop content for coaching and training sessions.
• Responsible for development initiatives as per the training needs analysis
• Conduct training programs based on the business requirements.
• Preparation of reports
• Conduct DSAT analysis and RCA for customer surveys marked as DSAT.
• Provide support through huddles, refreshers, statements, and any other TNI/TNA-based activity.
• Participation in call calibrations and meetings

Experience:

5 to 10 Years Location:

Kochi (Complete WFO) Shift:

US Shift (6:30 PM to 3:30 AM)

Who We Are: PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

Please visit our website to learn more about us, at

PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.