GRE/Service Coordinator/Front Office/IPD

2 days ago

Delhi Gurugram NCR, India Fortis Memorial Research Institute Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Guest Relations Executive (GRE) enhances the patient and visitor experience by providing exceptional customer service, assisting with administrative tasks, managing concerns, and ensuring effective communication between patients and hospital staff.

Key responsibilities include welcoming people, managing registration and appointment processes, coordinating with clinical teams, resolving complaints, and maintaining patient satisfaction throughout their hospital journey. This role requires strong communication, empathy, organizational skills, and a professional demeanor.

Key Job Responsibilities

  • Patient and Visitor Welcome: Greet patients and visitors warmly and professionally, providing a positive first impression.
  • Assistance and Navigation: Guide patients and families with registration, appointment scheduling, hospital navigation, and understanding hospital services.
  • Coordination: Work with clinical and non-clinical teams to ensure smooth patient flow, including assisting with admissions, room allocation, and discharge processes.
  • Communication: Act as a liaison between patients, their families, and hospital staff to ensure clear and timely communication.
  • Complaint and Concern Resolution: Address patient inquiries, feedback, and complaints with empathy and professionalism, escalating issues to the appropriate authority when necessary.
  • Patient Advocacy: Provide counseling and reassurance to anxious patients and attendants, especially in high-stress areas.
  • Record Maintenance: Maintain accurate records of patient interactions, feedback, and other relevant information.
  • Professional Presentation: Uphold high standards of grooming, etiquette, and confidentiality at all times.

Required Skills and Qualifications

  • Exceptional Communication: Strong verbal and interpersonal skills are essential for effective interaction with diverse individuals.
  • Empathy and Patience: The ability to handle stressful situations with compassion and understanding is crucial.
  • Organizational Skills: Strong organizational abilities are needed to manage various tasks and coordinate effectively within the hospital setting.
  • Problem-Solving: Excellent problem-solving capabilities to resolve minor grievances and address issues promptly.
  • Professionalism: A pleasing personality, good presentation, and the ability to maintain confidentiality are important.
  • Medical Terminology Knowledge: A basic understanding of medical terminology can be beneficial for communicating with clinical staff.
  • Education: While not always mandatory, a degree in hospitality management, healthcare administration, or a related field is often preferred.
  • Experience: Previous experience in customer service, preferably in a healthcare setting, is advantageous.

Interested candidates can share their resumes on

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