Reservation Executive

Job Title: Guest Relations & Booking Executive

Location: Truelife Homestays, Tirupati

Employment Type: Full-time

About Us

Truelife Homestays offers a comfortable, homely stay for travelers visiting Tirupati. We pride ourselves on exceptional service, personalized attention, and creating memorable experiences for our guests.

Role Overview

We are seeking a dedicated and friendly professional to manage guest relations, handle bookings, oversee the review system, and ensure smooth communication between guests and the homestay team.

Key Responsibilities

• Guest Relations

• Greet and assist guests with check-in/check-out processes.

• Handle guest queries, concerns, and special requests with professionalism.

• Maintain regular communication with guests before, during, and after their stay.

• Bookings & Reservations

• Manage online and offline bookings via OTAs (e.g., Airbnb, ) and direct channels.

• Coordinate room allocation and ensure booking accuracy.

• Maintain updated availability calendars.

• Review & Feedback Management

• Monitor and respond to online reviews promptly and professionally.

• Encourage satisfied guests to share feedback.

• Share constructive feedback with the operations team for service improvement.

• Coordination & Administration

• Liaise with housekeeping and maintenance teams to ensure guest requirements are met.

• Maintain records of bookings, payments, and guest preferences.
• Assist in preparing monthly booking and review reports.

Qualifications & Skills

• Proven experience in guest relations, hospitality, or customer service (preferably in hotels/homestays).
• Excellent communication skills in English, Telugu, and Hindi.
• Willingness to work in rotational shifts, including weekends and holidays.
• Familiarity with OTA platforms and booking systems.
• Positive attitude, problem-solving mindset, and attention to detail.
• Basic computer skills (MS Office, email, spreadsheets)