MS Dynamics 365 CRM Lead

22 hours ago

Chennai, Tamil Nadu, India Questa Talent Solutions Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Description :


Key Skills : Dynamic 365, CRM, MSD CRM, Power App

Domain : Bank/NBFC

Technical Skillset :

- C#, JavaScript, and potentially HTML, CSS.

- Deep understanding of Dynamics 365 CE architecture, including customization, configuration, and integration capabilities.

- Experience with Power Apps (Canvas and Model-driven), Power Automate (Flow), and Power BI is highly valuable.

- Proficiency in SQL Server for data manipulation and management.

- Experience with data migration and integration tools (e., SSIS).

- Knowledge of REST and SOAP APIs for integration with other systems.

- Familiarity with the Dynamics 365 SDK for developing custom solutions.

- Expertise in developing and implementing custom plugins and workflows to automate business processes.

- Ability to create and use JavaScript web resources to enhance the user interface.

- Understanding of Dynamics 365 security roles, teams, and business units.

Functional Knowledge :


- Understanding of core CRM concepts and business processes related to Sales, Marketing, and Customer Service.

- Ability to gather and analyze business requirements and translate them into technical specifications.

- Experience in configuring and customizing Dynamics 365 to meet specific business needs.

- Knowledge of implementing Dynamics CRM best practices.

Problem-Solving and Communication :


- Strong analytical and problem-solving skills to troubleshoot issues and develop effective solutions.

- Excellent communication and interpersonal skills to collaborate with stakeholders, understand requirements, and provide technical support.

- Ability to create and maintain technical documentation.

Experience and Education :


- A bachelor's degree in Computer Science, Information Technology, or a related field is often preferred.

- Proven experience as a Dynamics CRM Developer (the level of experience will depend on whether you are hiring a junior, mid-level, or senior developer).

- Microsoft Dynamics 365 certifications are a plus.

Responsibilities of an MSD CRM :


- Leading the design, development, and implementation of custom solutions within the Dynamics 365 platform.

- Overseeing the customization of user interfaces, forms, views, and dashboards to meet business requirements.

- Managing the development and maintenance of plugins, workflows, and custom workflow activities to automate critical processes.

- Driving the integration of Dynamics 365 with other enterprise systems and applications.

- Supervising and coordinating data migration and data management initiatives.

- Troubleshooting and resolving complex issues related to Dynamics 365 functionality, ensuring minimal business disruption.

- Ensuring high-quality technical documentation is created and maintained across all CRM development efforts.

- Providing technical leadership and support to CRM users, including mentoring junior team members and coordinating user training.

- Staying current with the latest Dynamics 365 features and technologies to drive continuous improvement and innovation in CRM solutions

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