Director - RCM Operation

Job Title:
Director of Operations - Revenue Cycle Management (RCM)

Company:
Nath Outsourcing Solutions Pvt. Ltd. (NOS)

Location:
Mohali

Job Type:
Full-time

About Nath Outsourcing Solutions (NOS):

NOS is a leading provider of end-to-end solutions for the US Healthcare Industry. Since 2003.

Position Overview:

We are seeking a strategic and results-driven Director of Operations to lead our Revenue Cycle Management (RCM) practice. This senior leadership role is critical for driving operational excellence, scaling our services, and ensuring the highest levels of client satisfaction and financial performance. The ideal candidate will be a visionary leader with a proven track record of optimizing large-scale RCM operations, leading high-performing teams, and implementing innovative solutions in a fast-paced environment.

Key Responsibilities:

• Strategic Operational Leadership:
  Develop and execute the operational strategy for the RCM division, aligning departmental goals with the company's overall vision and financial targets.
• Revenue Cycle Optimization:
  Identify and implement strategies to maximize revenue capture, reduce denials, accelerate collections, and minimize aged accounts receivable.
• Process Excellence & Innovation:
  Champion a culture of continuous improvement. Streamline end-to-end RCM processes (Coding, Billing, A/R, Payment Posting) to enhance efficiency, accuracy, and scalability.
• Technology & Analytics:
  Leverage data analytics to gain actionable insights into billing trends and performance. Spearhead the integration of new technologies and automation to optimize workflows and reporting.
• Client Relationship Management:
  Serve as a key point of escalation and strategic partner for clients, ensuring exceptional service delivery, high satisfaction, and long-term retention.
• Team Development & Leadership:
  Lead, mentor, and develop a large, high-performing team of managers and specialists. Foster a collaborative and accountable culture focused on growth and excellence.
• Financial & Cost Management:
  Oversee operational P&L, manage budgets, and implement cost-effective practices without compromising on quality or compliance.
• Regulatory Compliance & Risk Mitigation:
  Ensure 100% adherence to all healthcare regulations (HIPAA, Medicare/Medicaid). Proactively develop and implement risk mitigation strategies.

Required Qualifications & Experience:

• Bachelor's degree required.
• 15-20 years of progressive experience within the Revenue Cycle Management (RCM) industry.
• A
  minimum of 5 years in a senior leadership role
  (Director, AVP, or similar) overseeing large-scale RCM operations.
• Deep, hands-on knowledge of the entire US RCM lifecycle, including Medical Coding, Billing, Claims Management, A/R Follow-up, Denial Management, and Credentialing.
• Proven expertise in process optimization, financial management (budgeting, P&L), and performance metrics (KPIs).
• Demonstrated experience with healthcare IT systems (EHR/EMR, billing software) and driving technology-led process improvements.
• Strong understanding of US healthcare compliance standards (HIPAA, HITECH, etc.).

Ideal Candidate Profile:

• Strategic Visionary:
  Ability to set a clear direction and inspire the team to achieve ambitious goals.
• Exceptional Leader:
  Proven track record of building, mentoring, and leading large, high-performance teams.
• Data-Driven Decision Maker:
  Highly analytical with the ability to translate complex data into actionable strategies.
• Master of Change Management:
  Skilled at driving organizational change and implementing new processes effectively.
• Superb Communicator:
  Excellent interpersonal and communication skills, capable of engaging with clients, executives, and team members with clarity and influence.

How to Apply:

If you are a strategic leader passionate about driving excellence in healthcare RCM, we encourage you to apply by submitting your resume and a cover letter detailing your relevant accomplishments.

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