Cognos Admin

Company Profile

Mannara Technologies (Trinus Corporation) is a Professional IT Services firm and dedicated to helping our clients get actionable insights from their data. Mannara Technologies has delivered experience, knowledge, and best practices in Data Management, Business Intelligence, Financial Performance Management, and Enterprise Applications in order to help our clients solve business challenges. Our focus is on exceeding our clients' expectations and enabling them to unleash the power of information in their enterprise. Whether defining a Business Intelligence Strategy, executing a Data Management Program, or delivering a high-performance Analytics or Performance Management Solution, Mannara Technologies helps our clients achieve their goals through business-aligned solutions.

Job Title

Cognos Admin & Developer and Support

Job Summary

We are seeking an experienced IBM Cognos Admin & Developer Support Engineer to join our Managed Services team, delivering continuous 24/7 production support for enterprise BI environments. The role involves end-to-end administration of Cognos environments, deployment of reports, user and security management, troubleshooting critical production issues, and ensuring high availability of Cognos services. The candidate will work in a global support model, providing Level 2/3 support and ensuring seamless delivery of BI reports, dashboards, and analytics to business stakeholders.

The ideal candidate will have strong expertise in Cognos administration and development, an in-depth understanding of BI platforms, proactive monitoring skills, and the ability to provide operational excellence in a 24/7 service delivery setup.

Location

Pune, Hinjewadi, Phase-3/Remote

Professional Experience

• Design, build, and optimize Cognos BI solutions using Framework Manager models, advanced reports, dashboards, and scorecards.
• Perform installation, configuration, upgrades, and patching of IBM Cognos Analytics environments across distributed platforms.
• Manage Cognos services, security, and access controls, including LDAP integration and content store backup/restore.
• Monitor scheduled reports, troubleshoot failures, and perform performance tuning for faster and optimized report delivery.
• Collaborate with business teams and project managers to deploy new reports, manage reporting packages, and support production incidents.
• Provide L2/L3 support for Cognos applications: root cause analysis, incident resolution, problem management, and escalations.
• Implement new releases, hotfixes, and migrations while ensuring minimal business disruption.
• Manage integrations with external applications/data sources to deliver business-critical analytics.
• Actively participate in on-call rotations for 24/7 support, ensuring critical SLAs are met.
• Follow ITIL best practices for incident, change, and problem management in a managed services framework.

Required Skills & Experience

• 6+ years of hands-on experience with IBM Cognos Analytics 11.x or Cognos BI 10.x in production environments.
• Strong knowledge of Framework Manager modeling, Dynamic Cubes, and Data Modules.
• Expertise in advanced reporting, dashboards, scorecards, and Report Studio development.
• Proven experience with Cognos Administration: user/server administration, deployment, troubleshooting, monitoring, and tuning.
• Strong SQL and RDBMS experience (Oracle, SQL Server, DB2, Teradata, Snowflake, etc.).
• Working knowledge of ETL processes and data warehouse concepts.
• Experience in managed support environments following ITIL/incident/change/problem management practices.
• Strong analytical and troubleshooting capabilities, with proven experience in resolving high-severity incidents.
• Ability to perform under pressure within a multi-tier global support model.

Personal Attributes and Characteristics

• Strong verbal and written communication to coordinate with business stakeholders and global support teams.
• Ability to work independently under minimal supervision while being a strong team player.
• Professional, systematic approach to problem-solving with a proactive monitoring mindset.
• Assertive, confident, and results-oriented, with a focus on continuous service improvement.
• Demonstrated commitment to learning new technologies and handling challenging issues under a 24/7 model.

Education

• Bachelors / Master's degree

Compensation

Competitive base + performance-based bonuses. Full benefits including accidental, medical, insurance, and paid vacation.