Senior Associate

4 days ago

Mumbai, Maharashtra, India HSBC Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

Job Introduction

The Retail Banking environment has witnessed a sea change with aggressive marketing strategies adopted by competition both in retail liability and asset segments. Increased customer awareness has also resulted in demands for superior service and greater product offering differentiation. In the face of aggressive competition, increasing market share will require a sharply focused approach to Retail Banking, and the skill to sustain a high topline growth in a falling interest rate regime whilst maintaining a high portfolio quality and controlling costs to increase employee productivity. This is a feeder channel to the bank's future.

Principal Responsibilities

  • To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
  • To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier (referral)
  • To ensure the KYC/AML norms of the bank are complied with at all times.
  • To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
  • To maintain call reports and MIS as required
  • To respond to CEP complaints in a timely manner and to customer satisfaction
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operationof financial markets

Role Requirements / Education Qualifications / Certifications / Experience:

  • Graduate with 2 to 5 years of work experience.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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