Product Manager

JOB DESCRIPTION

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product manager within the Card Cobrand platform, you will be at the forefront of our modernization efforts. Your role is not limited to uplifting the existing platform, but also involves creating a suite of new capabilities and features to improve our scalability, reusability, resiliency, overall quality, and availability. You will collaborate with design, product, data and technology leaders across our organization, to modernize not just our technology stacks but also our modes of business operations and delivery.

Job responsibilities

• Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs.
• Execute and Co-develop the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands
• Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers.
• Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements
• Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.
• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.
• Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends
• Assist in develop go-to-market strategies, including positioning, release planning and promotional plans, in collaboration with the marketing team.

Required qualifications, capabilities, and skills

• 9+ years of product management experience
• Passion for understanding customer needs and delivering exceptional user experiences.
• Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Ability to influence and partner / collaborate to drive cross-functional teams without authority
• Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to stakeholders and technology teams through wireframes and mockups.
• Strong understanding of APIs, Business process automation, payment processing, and card issuance technologies. Proven work experience on Digital web/mobile, API based applications on public cloud, Data analytics
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Proven ability to manage multiple initiatives simultaneously with clear structure and clarity.

Preferred qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, or a equivalent engineering field. MBA or advanced MS degree is a plus
• Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus
  Preferably in Banking, Financial Services, Fintech or payment processors

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.