Service Delivery Manager

2 weeks ago

Mumbai City District, India Indusind Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Branch Locations - Nariman Point Branch

Interview Venue - IndusInd Bank Ltd, Shop No. 2-3, Atlanta Building, Ground Floor, Nariman Point, Mumbai

Role Details:

  1. Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner.
  2. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs.
  3. Operation- Performing requisite operation activities in branches

Overall Job Description

Services

  1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
  2. Onboarding of new clients through welcome calling
  3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
  4. Ensuring requests and queries of clients are resolved within defined TAT
  5. Reducing complaint instance, and ensuring resolution of issues within defined TAT
  6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
  7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction

Sales

  1. Acquisition of new clients to the bank, and family accounts of existing clients
  2. Engagement with customers to increase cross selling and reduce attrition of customers
  3. Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD

Operations

  1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
  2. Authorization & audit checks for all operation transactions
  3. Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

Desired Candidate profile : Graduate/Post Graduate.

2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector.

Age : below 32 years

Desired Behavioral / Functional Traits

  • Proficient in English & local language with strong communication skills
  • Service attitude & Customer centric approach
  • Natural empathy and a positive attitude towards every situation
  • Comfortable in leveraging client relationship to achieve sales targets
  • Process oriented with in depth knowledge on operations processes
  • Presentable with pleasing and attractive personality.

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