
Hiring For Call centre- Quality associate For Chennai Perungudi
5 days ago
Job purpose
- (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.
- Prepares and analyzes internal and external quality reports for management staff review.
• Perform other duties as assigned
Duties and responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Qualifications
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Working conditions
- Should be flexible to work in shifts & weekends.
Language - Kannada/ Telugu/Tamil and Hindi will be advantage
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